When Max connects his iPad 2, iPhoto sees it but iTunes doesn't. Leo says that Max may want to upgrade to iTunes 11. Also, he should try enabling the launch iTunes when device connects option. Max can also select the Sync over WiFi option. Leo advises turning off the iPad and then turning it back on. If that doesn't work, he should reset it by holding down the home button in addition to the power button until it turns off. If it still isn't showing up in iTunes on the desktop, he should bring it to Apple.