Dale is using Windows 8 and is a bit frustrated by it. Leo says that using a Windows 8 keyboard will help. The Windows Key will enable her to do a ton of things. Leo also says that if she just starts typing in the Metro interface/Start Screen, it'll automatically show her the right program based on what she starts typing. Leo also says that there's a learning curve that takes a few weeks before she'll get used to it. After that, if it doesn't get easier, maybe downgrading to Windows 7 will be a better choice for Dale.
The chatroom suggests using CLASSIC SHELL, which will make Windows 8 work more like Windows 7. Leo doesn't usually recommend shells but in Dale's case, it may be a good compromise.