Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch David from Orange County, CA Comments

David just got the Samsung Galaxy S6 as well and he agrees that the battery life is terrible. It's akin to a gas guzzler luxury car. Leo says that to be fair, he's going to be using the phone differently in the first few weeks than he will over the long haul. Leo also has a charging stand by his bed to charge it overnight. Dave is worried that the quick charger will send too much juice into the phone. Leo says that while the quick chargers will blast the phone with a lot more juice to charge it within an hour, David shouldn't worry, since the S6 has special circuitry to handle it.

Watch Valentine from Bulgaria Comments

Valentine has a partitioned hard drive and he wants to merge the two together. Leo says that there are two ways to do this. He could do it destructively through the disk utility, or he could do it in a non-destructive way, which is tricky. Disk utility can also do that, but he can also use the DiskUtil command line tool. You need OS X.5 or later. Here's how - http://superuser.com/questions/230901/resize-mac-os-plus-partition-without-losing-data

Watch Chuck from San Diego, CA Comments

Chuck's home based business has grown to the point that he has to move it into his garage. But his Wi-Fi is spotty in there since it's 150 feet away. How can he push the range of his Wi-Fi router? Leo says that Chuck is at the edge of the usable signal range. He'll need a repeater and keep it line of sight from the router. Metal is death to Wi-Fi, as it acts as a Faraday cage. So Chuck should remove any window screens. Leo also recommends using a Wi-Fi analyzer to see what congestion is happening in Chuck's area.

Chuck should make sure to get a repeater/extender with the same manufacturer as his router. So if it's D-Link, he should get a D-Link. If it's Netgear, get a Netgear. Chuck is using the router from his ISP. Leo says that if he can match chipsets, that may be good enough. But he could also turn off the Wi-Fi of his router/modem and connect it to his own router. Then use it to hand off the signal to his extender. Or better yet, he could just buy his own cable modem and save that $10 a month.

Watch Lovetta from Pomona, CA Comments

Lovetta wants to know how she can enlarge the Word toolbar. She can't see it because she's legally blind in one eye. Leo says that both Windows and Mac have magnifiers that will allow her to hover over the tool bar to make it big. Another way is to just go into her operating system settings and change the screen resolution. But Leo also says that there are accessibility features in Mac OS that will help her to enlarge the screen by holding down the control key and then scrolling with the mouse in order to zoom in and see it. Then she can toggle in and out. Cmd Shift B will toggle the zoom on and off. Lovetta should check out the accessibility settings in the System Preferences for more features.

Watch Rick from Alexandria, LA Comments

Leo says that Google Docs is great and it's secure, and he won't have to have a managed exchange server. But he can also subscribe to Microsoft Office 365 and avoid that as well. Google for work is just fine, and Gmail is a better email solution.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Lawrence from Newport Beach, CA Comments

Lawrence has a Samsung Neo Smartwatch and he's thinking about why people should have one. The main reason is that if he leaves the phone in a restaurant, it'll let him know. That alone is worth getting a smart watch! Leo says that's a great feature. Additionally, Leo says that he can do everything with a smart watch like the apple watch. There are times where he may not want to have to answer the phone, but the watch can reply without anyone knowing. But the bottom line is, no one really needs one. It's a definite luxury.

Watch Ed from San Diego, CA Comments

Ed has the Skybell, a webcam door knock that allows users to see who's at the door from their smartphone via Wi-Fi. But he can't get it to work. Leo says that's because it has to connect via Wi-Fi, and he has to be sure it's connected to his network. He'll also have to have a 2.4 GHz system, and that's the most crowded spectrum because everyone else is on 2.4Ghz. If he can use 5 GHz, that would be better.

Ed should also make sure he is using the right SSID. If it's password protected, there could be an issue with handling that. Leo says to try to configure it closer to his Wi-Fi Access point first. If that works, then he'll know it has to be a range or connection issue. Someone in the chatroom says that he had the same issue and he just kept calling them until he got satisfaction. The squeaky wheel gets the grease.

Watch Richard from West Los Angeles, CA Comments

Richard upgraded to Windows 8 and lost a lot of photos that he can't replace. Will that happen in Windows 10? Leo says it shouldn't happen at all. Things may happen, but always, always backup before doing any kind of upgrade. In fact, if he doesn't have three copies of his images, he doesn't really have backups at all. Always backup and include one off site. That's really the only way to keep them safe.

Richard also wants to know how he can connect his mobile phone and off load his images? Leo says to connect it via the Photo Transfer Protocol. Windows will then see that he has photos and transfer them. This is also why Leo recommends doing a clean install. He should backup his data, format the hard drive and then install the latest version of Windows.

Watch Steve from Redondo Beach, CA Comments

Steve has his own Wi-Fi router but his cable company just gave him a new router with Wi-Fi built in. Is it more secure? Leo says they're about the same security wise. He'll want to be sure to turn on WPA2 password protection. And often routers have security flaws and rarely get updated. So Steve should make sure he has his router firmware updated.

What about using Wi-Fi extenders? Leo says that all extenders need to be connected to one master router, which will do all the work. Every other router should be in bridge mode to repeat the signal. And make sure they're all the same manufacturer.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Jim from Los Angeles, CA Comments

Jim wants to enter pictures in a photo show and the show wants them as JPEGs at 72 dpi. He has to scan his images to do it. Leo says that 72 dpi is at very low quality and it's obviously an online gallery. But he can scan his images at the highest resolution possible and save it in TIFF. That would be lossless compression. He can always open it in a photo editor and then lower the resolution to JPEG. Leo recommends Irfanview.

Watch Sam from Edmonton, ALB CAN Comments

Sam has an iPad 3 and he's about to upgrade to the iPad Air 2, but he's concerned that they will announce a new version within a few months. Leo says that nobody really knows when Apple will announce a new product. But Leo says that since Apple has released the iPad Air 2 just last October, there's a good chance that Sam is safe for at least a year. Leo does have a hunch that there may be a larger iPad Pro coming this summer, however.

Watch Derek from Seattle, WA Comments

Derek wants to know how secure cellphones are today versus 20 years ago. Leo says that they are secure because of digital networks that are encrypted. Back in the 90s, cell phones were analog, making them really easy to eavesdrop and "snarf." It was even possible to clone them. But just because you have digital security, doesn't mean you're completely secure. Law enforcement can pay a small fee and get the meta data from your wireless company via a pen register request. Also, there's GPS data, super cookies, and social interaction. If Derek really wants total security, he'd have to get a burner phone.

Watch Bill from San Juan, Puerto Rico Comments

Bill has a Windows desktop and a MacBook Pro and he wants to sync them together with email. He uses POP3. Leo says to stop using that, and use IMAP instead. IMAP is the best way to go because it doesn't take his email off the server. POP3 downloads email and then deletes it from the server. So Bill should go with IMAP and then he can have a central location for all of his email that's accessible from any device.

Can he transfer his old Outlook files to his new email? Leo says no. Outlook stores them into one giant file. So the best thing to do is archive the files into an 'archive.pst' file and then upload them to another machine. But he won't be able to transfer them to his new email server. They won't want to store them. Chances are that they will already be there if he moves over to IMAP.

The chatroom says that Gmail can import PST files. Then he'd have all that email. Outlook for Mac will do it as well.

Watch Chris from Huntington Beach, CA Comments

Chris has a Dell laptop that got hit by the CyptoWall Ransom Ware. He was able to use ShareExplorer to recover some of his files, but he lost a lot of them because he refused to pay the ransom. So he has a bunch of files that are encrypted. Can he use something to unencrypt it? Leo says no. CryptoWall uses strong encryption and there would be no guarantee it could be fixed. This is why he should backup all of his data. Sometimes, an uneraser can recover data since CryptoWall erased the original and encrypted a copy. But outside of that, he's out of luck.