Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Richard from Huntington Beach, CA Comments

Richard is having issues connecting to the Internet after cleaning out his computer. It's loaded with Windows XP and he can't download any browsers. Leo says that Microsoft stopped updating Windows XP and if he can't install something like Chrome, then there's a problem that worries Leo. He says he can go onto Google, but can't run Chrome, only Internet Explorer. Leo says that he can use XP online, but only if he's careful. Here are steps to protect yourself since Microsoft has stopped supporting XP:

1. Stop using XP as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
3. Don't click on links in email.
4. Only get your software from original vendors.
5. Keep your anti virus software up to date.
6. Stop using Java
7. Use a password vault like LastPass
8. Turn on second factor authentication

Also, if Richard is getting certificate issues, then chances are, the date is off and that's broken the certificates. So that means the motherboard battery is dead. So he should change that out and make sure he has the right date and he should be able to go online with no problem.

Watch Richard from Diamond Bar, CA Comments

Chris wants to get some data off an old Windows 98 machine, but doesn't know how to do it. Leo says to pull the drive out of the computer and get a Universal Drive Adapter. Then he can essentially turn the drive into a USB drive, plug it in to his new computer via USB and pull the data off it.

Watch Tony from Buffalo, NY Comments

Tony's mom has a Windows 8.1 desktop and Skype. Tony says that Google Chrome is acting up, crashing. So he uninstalled. Now he can't reinstall it. Leo says that it sounds like the hard drive may be failing. Or, the file permissions of the Chrome folder got corrupted and as such, he now doesn't have permissions to install over them. Leo advises completely reinstalling Windows. Especially since the computer was bought used. So grab the recovery discs or access the Windows installer and make the recovery disks, then run them to recover everything as it was the day it was first bought.

Another option is to REFRESH it, instead of reinstalling Windows. That will enable it to go through and fix any errors it finds. The Chatroom says the user can do this -

First try https://support.google.com/chrome/answer/126299 Second, Open registry editor by typing regedit in run command 2. Now navigate to HKEY_LOCAL_MACHINE\SOFTWARE \Google\Update\Clients\ on left pane, right click on key {430FD4D0-B729-4F61-AA34-91526481799D}’ and select Delete button. Update: on 64-bit Windows, registry key you need to delete is 3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Update. right click on key {430FD4D0-

But Leo says that's not a wise thing to do because if you fool around the with registry editor, you can easily make things worse. This is why low performance users are better off with iPads then desktop computers.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Marty from Lancaster, CA Comments

Marty wants to know what's going to be the next big thing in technology. Leo says it's difficult to predict and usually involved paradigm shifts that nobody expects. Like apps. Some things you can see coming, sure. Like the mobile revolution. But there are others that simply come from out of nowhere. And the internet is only in it's infancy. Leo says you can keep up on your skill set by learning how to learn. And that will future proof you. One thing that won't ever go away though is computer security.

Watch Jose from La Habra, CA Comments

Jose has an issue with his iPod Touch and it says "try again in 23 million minutes!" He's tried resetting it, but he gets the same message. Leo says that it sounds like he tried to enter the password more than ten tails and it failed. So the iPod gets disabled. What you can do is plug it into a computer with iTunes and restore it.

Watch Jason from San Diego, CA Comments

Jason is looking for a tablet that he can do sketching with. Or a device that he can hook up to a computer. Leo says that everyone uses Wacomb, especially the Syntique - which is a bit pricey. But the Intuos is a nice model as well. Wacomb is definitely the way to go. Get the largest you can afford. And make sure you have pressure sensitivity so that the line will get thicker or thinner depending on how hard you press. That's one of the fallbacks with sketching on an iPad, for instance, there is no pressure sensitivity. From the chatroom, a cartoonist says the Windows Surface Pro 3 does a great job. But Leo has a hard time recommending Surface.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Sara from Santa Monica, CA Comments

Sara's Blu-ray player freezes up about an hour in and won't go forward. Leo says that Blu-ray players are essentially computers and it could easily be that the laser is dirty or damaged. And blu-ray players are cheap, so just buy another one. But if it's part of your Sony PS3, then it would be worth getting it cleaned. But a stand alone Blu-ray player? Just replace it. The chatroom also says that a firmware update could be necessary. The MPAA has made it that blu-ray players have to have their firmware updated in order to play current Blu-ray discs which have a different decryption algorithm.

Watch JC from Mississippi Comments

JC has been requiring his customers to do off site backup. But the problem is, they're all backing up to him and his network! That's getting a bit pricey. He's been thinking about using BitTorrent Sync. Leo says it's an interesting technology which allows data syncs across all bittorrent users. But it's a leap of faith because nobody knows how it really works. Leo says a better option at this point may be the File Transporter. It's a $99 dongle that will sync to a device and to JC. It's a great technology and Leo uses it. Or just sign them up for Carbonite.

Watch Marie from Covina, CA Comments

Marie wants to know that if she should stay with Mac for buying an iPhone and tablet. Leo says it's a good idea, but you don't ever have to. Every smartphone and tablet will work just fine with the Mac. The iPhone will be a very good choice, however, and if Marie can wait, it would be a good idea to wait until Apple announces the new iPhone next month. The iPhone is a great phone, especially for someone who hasn't had a smartphone before. But if you're an advanced user, Leo likes Android because you can do more. The Motorola Moto X is a good one as is the HTC One. But at the end of the day, it's a personal decision.

Watch John from Los Angeles, CA Comments

John wants to play stuff from his computer to his TV, but it doesn't have HDMI out. Leo says that if you have DVI Out on your computer, you can buy an adapter that will allow you to connect it to your TV. Other options include

Watch Andy from Los Angeles, CA Comments

Andy forgot his password to his Yahoo mail account and he's having trouble resetting it. Leo says the process of answering the secret questions by going to the log in and then click "I can't access my account." You'll then be asked your secret questions. This is also a good idea to add second factor authentication so that when you do reset, it'll let you know via your cellphone. Try that as well.