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Episode 1813 July 24, 2021

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Cheryl from California Comments

Cheryl is having trouble logging into her SBC email. Leo says that Cheryl has a "legacy email," with SBCGlobal, which was sold to AT&T and then outsourced to Yahoo. As such, Leo just thinks that the SBC log-in has expired and is no longer working. So Cheryl will likely have to transition to for all her email needs if she wants to stick with that company. Try going to AT&T's web portal and try signing in with the same credentials.

Cheryl can also change email providers to Gmail, or even buy her own service. That's what Leo does, and he uses FastMail.

Watch Jim from Whittier, CA Comments

Jim uses AT& and had a similar login issue as Cheryl. It took him three days to find a US number to solve the problem. Customers can call AT&T at 800-772-3140. It's based in Tustin, CA, they should be able to help. 

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch George from Santa Monica, CA Comments

George found a website called to determine how secure his login is. It'll tell you how long it would take a computer to crack your password with a brute force attack. Leo says that the longer the password is, the better. It's interesting, but giving a password to a random site will make it far easier to crack since it's no longer private. So while it may be interesting to try, don't use that password after. is a better option. They make sure the password isn't passed on to the site owners.

Watch Jeff from Northridge, CA Comments

Jeff has been having streaming issues, forcing him to reinstall the Samsung TV app in order to do it, and even then it stutters a lot. Leo says that he doesn't like smart TVs because the software on them is poorly written and doesn't get updated very often. Using a Roku device is a far better and more secure option. 

Watch Paul from Columbus, OH Comments

Paul got an Epson FastFoto scanner as a gift, and now he can scan all the images that he has in photo albums. But when he connects it, it wants a WPS security connection. Leo says while WPS is terrible, it was the way to connect at the time, with a simple touch of a button. But nowadays, Leo wouldn't use it, and there are other ways to configure WiFi through the Epson software. Users may have to connect the printer via USB to their PC just to configure it with the WiFi password. After that, they can disconnect the USB cable. Download the manual here. What photo can he use to organize his scans? Leo says Picasa used to be the best option, but Google killed it. Irfanview is a good alternative. As is ACDSee.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Joseph from Dalton, Georgia Comments

Joseph downloaded and installed Windows 11 to try it out. He's blind and wanted to see how good the accessibility features are. The built-in screen reader worked really well.  But he had a little trouble with it. The face recognition feature stopped working, so he had to reinstall it. Leo said that was an issue with the last update, which clobbered it. It's been fixed now. 

Watch Larry from Tampa, FL Comments

Larry needs a basic laptop that will work with a portable printer and scanner. Recommendations? Leo would recommend the Lenovo Thinkpad X1 Nano. It's a powerful 13" laptop that's very thin, yet robust. But it isn't upgradeable. 16GB of RAM, good battery life. Type-C and Type-A ports. It's a very good machine. As for portable scanners and printers, Leo recommends getting an all-in-one, if you can find one. Don't fall for thermal printers though. Those aren't what you're looking for. The paper isn't the best quality. HP makes a portable Office Jet, and a photo printer called the Tango. There's also the Canon Pixma TR150. Check out this list by PC Mag.  Here's also a list of the best portable scanners. Leo would go with the Epson DS-80W.

Watch Stacy from Camden, NJ Comments

Stacy needs a laptop that can run a certain GPS program. Can he restore his backup data from iDrive onto a new computer and will it work? Leo says yes. It'll restore the data and all he will have to do is install the software. Then it'll be ready to go. But remember that if he's planning on uploading the backup, it may take a while to do. But it may be a good idea to make sure the GPS program will still work. If the company doesn't offer the GPS as a download, it may not be using the servers anymore. Can he back up the programs with iDrive too? Leo says no. That's really tricky to do since software relies on DLL files in an operating system. Programs have to be installed, not restored. There is a program mover called FunDuc that Leo has used. It'll do the best it can, but there's no guarantee it'll work right.