Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Mark from San Diego, CA Comments

Mark is an avid photographer, but his current camera is an iPhone 6S. Leo says that the iPhone takes great pictures. He was thinking about buying a new mirrorless camera, but he's seeing just how good the iPhone is. Should he buy a new camera or upgrade to the best iPhone out there? Leo says that the iPhone 12 Pro Max would be a definite upgrade with a third super-wide lens and the ability to do computational photography. But Leo says that a mirrorless camera gives you more manual control. Lenses also give you control over depth of field. The glass is really what you're going to keep long-term.  So it really comes down to what your style is shooting and whether you want to carry a camera bag or not.

Since Mark is shooting landscapes and other photos that require depth of field, Leo says that a Sony or Canon mirrorless camera will be the way to go. 

And if you want to get a new phone, the iPhone 12 Pro Max or the Google Pixel 4a both have fantastic cameras.

Watch George from Los Angeles, CA Comments

George's IOCell NAS lost connection after he upgraded to Windows 10. Leo says that what's important with a RAID NAS is having it built into the firmware. If the operating system itself is doing the reading with drivers, it's possible that the NAS company hasn't a driver for Windows 10. As such, Windows can't see it. If it was a network connection, then it would have to appear as a standard, mountable drive for Windows to see it on the network. It's just a matter of mounting it. It'll need to support modern SMB, though. If it has an older SMB protocol, then Windows 10 won't see it anyway. 

If it mounts and doesn't see the RAID, well that's another problem. Windows may see them as drives, but not as a RAID. So you'd need a driver to read them. And that points to a proprietary issue. George says the company is out of business. It's possible that there's an open-source driver out there. But what you could do is downgrade back to Windows 7, or use another Windows 7 computer, copy the data off the NAS, and then retire it. You should anyway since there's no support for it anymore.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Chris from Gilroy, CA Comments

Chris recently picked up an M1 MacBook Air. He did a data migration, and it crashed and never recovered. So he took it back to the Apple Store, and they fixed it. But what he wants to know is if he can now add a second monitor and how. Leo says that there's a single port on the MacBook Air, and you need an HDMI to USBC dongle to connect the monitor to the system. Leo got a Thunderbolt 3 dock from Anker, which is $250. So that's not cheap. Pluggable makes an inexpensive dongle that relies on a MAC DisplayLink driver that could do it, but not in "clamshell mode."  Apple says it will fix this problem without any tricks or special equipment, and it will be fixed in macOS 11.2 Big Sur. But we're on version 11.5 now. So clearly that deadline was missed. But he hears that it's currently being beta tested, so it's not far off. 

Meanwhile, here's a workaround.

But getting a dock is the best way to solve it, as far as Leo is concerned.

Chris also wants to know if it's worth it to upgrade his Netgear Orbi to WiFi 6. Leo says he did it and it was only marginally faster. So Leo advises waiting until the next standard, which is WiFi 6e. That'll have a far faster performance boost.

Pluggable has a workaround using their dock. Check out the video here.

Watch Henry from Los Angeles, CA Comments

Henry has a Pioneer Kuro Plasma TV, but it's really old now, so he's looking to upgrade to a larger Sony Bravia or LG OLED. Leo says that because Henry's living room can't be darkened, an OLED probably isn't the best choice. An LED LCD TV with full-array local dimming (FALD) would probably serve Henry better. That means the TV has backlighting, not just side lighting. Those are the main considerations. Either LG or Sony are great TVs. So get the one you really like best for the money.

Watch Hugo from West Los Angeles, CA Comments

Hugo wants to know why companies pay ransomware when they should normally have a backup to their data and network. Leo says that's a good question. Oftentimes, though, the ransomware isn't triggered right away. It lies in wait. Meanwhile, hackers browse around, looking for valuable data to steal and other weaknesses. The hackers will also look for where the backups are stored and seek to disable the backups or lock them up as well. Then, once the recon is done, the malware is triggered, bringing the network down. But going through thousands of computers to root out where the malware is will take months. To get back up, many companies take the path of least resistance and just pay up. 

At the end of the day, many pros say it comes down to a lack of awareness on the part of the boards. The IT guys know what needs to be done, but it's just as hard to get the budget for it.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Michael from Los Angeles, CA Comments

Mike is a big music fan and he uses Spotify to manage it. But it's not very good for that. Leo says that Spotify Playlists is the chief way to do it. But you're "renting" the music with a subscription, and that means a third-party app that can do it would be a challenge. Spotify is probably the best out there though, and that's not really saying much. But it's not really their business model either. It's more like a jukebox.   

There are plenty of apps for curating your personal mp3s out there, but that's not what Spotify is about.

Watch Edward from Northridge, CA Comments

Edward has been trying to use two different computers to access the same data. But he thinks that Microsoft One Drive has taken the data off Google Drive and put it in his one drive account. And now it's missing. Leo says that's not really possible as One Drive can't really access Google Drive and take data off it. So there has to be something else going on.


Watch Ken from Topinabee, MI Comments

Ken has a number of emails running in Outlook. A few are Gmail. Everything works fine at home, but Gmail thinks he's being hacked and won't let him log in when he uses a hotspot or VPNs. So he has to go outside the VPN to log into Gmail in order to register the IP. And that only works sometimes. Leo says to go into the Outlook settings and make sure you have a proper profile created using GMail's SMTP for those Gmail addresses, along with your login and password. Leo suspects that is where the hiccup lies. Also, turn on two-factor authentication. It'll also require an app-specific password rather than your Gmail password. You can google how to generate that. Then use the app password in Outlook to log into Gmail. Here's also a link to how to keep Gmail from blocking outlook.

Watch Don from Hillsboro, OR Comments

Don wants to know how he can access data on an old Palm Pilot. Hot sync doesn't work anymore. So he's using the iPhone. He'd like to be able to sync and print his notes and contacts. Leo says that the Palm Pilot hot sync was the best thing so that data will sync onto the computer. It's the killer feature of the Palm. But now that it doesn't work, Google contacts on the iPhone will do something similar. And you can also sync your data using the Mac. Apple notes to the notes app, music to the music app, etc., app by app. There's no one button like the Palm Pilot.