Kevin wants to know if RemotePC (a sponsor of The Tech Guy radio show) works with maintaining his mother's mobile device? It's a Samsung Galaxy 5. Leo says that RemotePC wouldn't work from PC to Android. Samsung has Kies, which could possibly work, but going Android to Android is a difficult proposition.
However, the chatroom says that RemotePC can work, as would Team Viewer, and possibly AirDroid.
Adam from Ontario, Canada, also says that Team Viewer will let you remotely access another person's phone to fix it. He's done that with his mom's phone.