Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Sam from Okemos, Michigan Comments

Sam is using an electronic paper and pen that digitized everything she writes. She got it in college and has been using it ever since. It costs her about $150 for the pen, and the paper is a little expensive. Leo says it's really cool. And it works with apps, capturing your handwriting. Then you tap special buttons on the paper that does things like moving the cursor in the paragraph and other things.


Watch Alan from Houston, Texas Comments

Alan has a 2011 Mac Mini that acts as his home entertainment system. Leo recommends using Plex to run it because it'll organize it really well. But the MacMini acts as a great home theater system. But Alan has to reboot it before it the screen stops being blank. Should he reset the SMC? Leo says that's a good guess. It could be that it's not powering up the first time. But resetting it isn't a touch of a button. It varies from model to model. You can also do CMD-OPT-PR to reset your PRAM. But Leo also says you don't really have to turn the Mac Mini off. It'll go into low power mode when you're not using it.

It could be a heating issue due to cold solders that need to warm up to "seat" and make a proper connection. It could also be a failing capacitor on the logic board. It is 9 years old and in 2011, Apple had some bad capacitors plague the design.

Trying a different power cable may actually work as well. 

The power supply may also be failing. Power supplies can wear out over time, and a nine-year-old computer is like 100 years old in human years. It's simply showing its age.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Tracey from Ontario, Canada Comments

Tracey's HP Split computer hard drive failed it's "smart check," and then when she turned it back on, it didn't boot up. Leo says that the smart check didn't really give Tracey any time to get her data off because drive manufacturers had dumbed down the SMART check to the point where it's nearly useless. The fact is, drives do fail, about 3% a year. And Tracey's is about six years old, so it was only a matter of time. This is why it's wise to backup your data regularly. Leo recommends iDrive (sponsor). 

But replacing the hard drive is the next step. Leo recommends an SSD. It'll be faster and last longer. If you're of the mind to try and do it yourself, go to and see if they have a video on how to do it. iFixit says it's very easy to do for the HP Split. 

Watch Larry from Fredericksburg, Virginia Comments

Larry was recently forced to update to Windows 10 vs. 2004, and now it won't remember passwords. He has to manually input them constantly. Leo says that there's a permission issue in Windows that's preventing Microsoft EDGE from saving the password "cookie" in the directory, and as such, the browser can't write to it without permission. Run the Microsoft System File Checker and see if it repairs it. If you know what folder it's saved as, you can r/c on it and take ownership of it. Try that with your home folder. It will take ownership of everything within your home folder. Worst case, you may have to create a new account.

From the chatroom - there's a bug in the "credentials manager" in vs. 2004 that makes it unusable. Check out the fix here

Watch Sarafine from Studio City, CA Comments

Sarafine has a MacBook Air and two old PCs with unique programs on them that she uses. How can she consolidate them? She doesn't have installation discs. Leo says that Virtualization could work and have Sarafine can then eliminate both those old PCs. VMWare or Parallels is what Leo recommends. It will then enable Sarafine to run Windows virtually and access the data from the Cloud or an external hard drive. That way she won't have to worry about those old PCs dying on her. She can create a drive image of the hard drives and then open that image within Virtual Machine. 

Here's how.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Charles from Greensboro, NC Comments

Charles wants to run the new Microsoft Flight Sim on his computer, but it can't handle it. Can he upgrade the motherboard and CPU and will that be enough? Leo says that the new sim looks nearly as real as real life. Smooth and realistic. Flight Sims are really high end and even the minimum requirements that Microsoft suggests are probably not good enough.

You'll at least want an i5 processor with 16GB of RAM and a better video card with 4 GB of VRAM. Leo suggests AMD, and a GeForce 970 video card. So you'd want to replace the motherboard, CPU, Processor, and probably the hard drive. So you may as well just get a new computer. It'll probably cost less or at least be easier to support. And since Charles' old computer is a Gateway, he'd have to find a motherboard that can fit the case, which could be a challenge. 

Check out for their bare bones systems. Then you can add to that as you can afford. It's going to be a lot easier than trying to upgrade your old machine. 

Watch Paul from Lansing, MI Comments

Paul has a 2015 MacBook. Leo says that was the year of the last good keyboard in the Macbook line.

Paul is also calling why the blood oximeter doesn't work with his new Apple Watch 6? Leo says that Paul's Watch 6 is using a Beta version and that could cause it. He also says that you need to have your watch above the bump in your wrist for it to read it properly. 

Watch David from Anaheim, CA Comments

David is concerned that his office will be moving from Microsoft Office to Google's G Suite. Leo says that Google Docs just like Microsoft Office, but some of the advanced features may be missing. And if you have "custom access" you may need to subscribe to Office 365 to use that feature. For $8 a month, it's not that bad a price. However, if you want to avoid that, Microsoft is also offering next month, a perpetual license for Office 2020. It comes with 1TB of storage. 

An open-source option is Libre Office which is free.

Watch Paul from United Kingdom Comments

Paul was forced to update to Windows 10 2004, he is having issues playing games. Leo says 2004 has been messing up a lot of installs and he suspects it likely messed up the video card driver. Try rebooting into safe mode and see if the game will run. If you can see the video, then it's definitely the video driver. Leo also recommends manually changing the drivers itself. You can go to your video card manufacturer website and download and install the latest driver for that card. There's also a reference driver, and a Microsoft certified driver. Try all three.

From the chatroom -

Paul also wonders if he should just buy a new Xbox and play it there. Leo says it depends on backwards compatibility. Not all older games will work on newer versions of the Xbox. Check out this list -

The Good News is that Microsoft just bought Bethesda Software, and so Microsoft will bring all those great games, like World of Warcraft, Fallout, Skyrim, and others into the fold.