Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch John from Sherman Oaks, CA Comments

John is a teacher and his Dell XPS computer is just too old to handle the strain of distance learning through Zoom video conferencing. Leo says that computers age exponentially faster than most devices, and at 11 years old, it's high time John upgraded. The Dell XPS 13 is a great machine. But John wants a desktop this time around. Leo recommends getting one with a solid-state SSD drive. Don't get a hybrid model. SSD drive prices have reached the point where it's not only affordable to buy your desktop with one, but customers can get one that huge. 1TB of storage would be plenty.

What about graphics cards? Leo says that unless he's going to do some seriously heavy lifting with discreet graphics, like gaming and video editing, then he won't really need a high-end GPU. Save money and just stick with the Intel Iris graphics that come on the motherboard. Take that money and buy a nicer monitor and more RAM. He can even get dual monitor support natively on a motherboard these days. 

i5 or i7? Leo says the difference is performance. It offers more L2 cache and hyperthreading. But it's not really crucial for what John does.  

Watch Adriana from North Carolina Comments

Adriana has a Synology NAS and she's had it for five years. She's ready for a new model with a little more "oomph" to it. Leo says she can go up to 32 drives in Synology NAS models. The naming configuration is based on the number of bays, expansion, and the year. So a Synology 2720 is a two-bay device, expandable to seven, made in 2020. She can also configure two drives for redundancy. Leo recommends a Synology 1520. Or the 418. That will house 5 drives. Leo says to go with the 1520 because it has a more powerful processor for CPU heavy applications like PLEX. If she's doing more than just backup, that's the way to go. Remember though, she'll need to get the hard drives to put into it.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Andy from Montana Comments

Andy is thinking of getting his mother a Chromebook. But how can he access it remotely? Leo says that ChromeOS has remote access built-in. But he'll need to run the extension Chrome OS Remote Desktop. Set it up and then use the Chrome Browser on any PC and then navigate to hers. But he won't really have to do much with it. It's not like a Windows computer. If something goes wrong, he can always "Powerwash" it. Most of what he does on a Chromebook is online.

Should he buy a Microsoft Duo? Leo says he bought one, but won't get it until Sept 10th. Pros: It works like a tablet that he opens up. It can operate both windows independently or in concert. It supports a SIM.  Negatives: No NFC, no headphone jack. Not waterproof. No wireless charging. And it's expensive at $1400. It's worth paying attention to, but the first generation of any new technology is going to have issues. Unless one is an early adopter, maybe wait until the second generation next year.

Watch Ron from California Comments

Ron can't watch Peacock on any device that he has, but he's heard he can "sideload" it onto his Amazon Firestick. Is that legal and safe? Leo says yes. It's perfectly fine, but there can be risky security-wise. Android, which Amazon's FireTV is based on, has a setting that he has to enable to allow downloads from something other than the Amazon app store or Google Play. Once he has enabled that, he can install it no problem. Just keep it up to date and don't get it from anyone other than the original developer. APK Mirror is the exception. It's generally safe to download from there. 

Watch Michael from North Carolina Comments

Michael has a Windows 10 machine and he hates the recent 2004 upgrade. Leo says that the latest news is that it could destroy the SSD drive. So it's best to put it off as long as possible. Say it's a metered connection and Microsoft won't force it. It's in the update settings. 

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Mary from Torrance, CA Comments

Mary's mother in law is almost totally blind and she's wanting to get a phone with big buttons and enough storage. It also needs a voicemail feature. Leo says that most of the time, carriers have voicemail service. Any phone with a keyboard will likely have a button dedicated to activating voicemail with a touch of a button.  But they don't want a cellphone, they want a landline phone with a built-in message machine.

Companies that make phones with big buttons include Big Button, with large buttons, screen, and has an answering machine. AT&T sells one. Check out Independent Living Aids. Clarity is designed for the blind and people with macular degeneration. 

Watch Leslie from Riverside, CA Comments

Leslie thinks she's been hacked after she called Apple and gave them remote desktop control. Leo says that wasn't Apple. Leo suggests backing up her data and then wipe the computer completely. Do the same to the iPhone. Then create a new iCloud account and just start over. Leo would also recommend talking to her phone company about a new phone number. Ask them for a PIN number on the account. 

Watch Elliot from Yorba Linda, CA Comments

Elliot recently bought a new HP Envy computer. He's always used Microsoft Security Essentials. Does he need to use Norton that comes with it? Leo says no. He won't need it. HP makes money by bundling software with the system. But Windows Defender comes free with Windows 10. So take off any software not needed.  Leo also says that to remove Norton, download Norton's Uninstaller stand-alone app. Run that and it'll remove all traces of it. Another option is O&O App Buster. It'll uninstall all the "trialware" on the PC.