Gary bought his son a 5TB hard drive. He put several movies on it too. But when he put it in the computer, it says to format the hard drive. Leo says to double-check the USB cable to be sure it isn't bad. It's possible that Gary formatted it incorrectly. But make sure that his Windows 7 OS is updated. Leo says to plug it back into Gary's computer and see if he can read it. If so, then it may be a drive size issue. Also, GPT formatting will confuse Windows 7. Chances are, his machine can't read a 5TB drive. It's too big. The key would be to take the big drive and partition it into three smaller drives. He should be able to read it then. Leo also thinks that Gary could back those movies up to iDrive and then give his son access to them.
Gary's wife also has a smartphone that is bulging. Leo says that's a warning signal that the battery needs to be immediately replaced. If it ruptures, it could catch fire or explode. DO NOT CHARGE IT. Call your ISP. They should replace the phone for free. That's dangerous. But if they don't, it's definitely time for a new phone.