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Episode 1669 February 15, 2020

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Steve from Anaheim, California Comments

Steve is concerned that replacing iTunes with a series of apps in macOS Catalina will cause Windows Users to not be able to sync. Leo says that while Apple will be shutting down iTunes downloads, he doesn't really see them coming out and stopping sync within iTunes for Windows users. In the mac, Sync is now done with macOS through the Finder. So there will likely be a similar solution for Windows users. But the trend now is that people are streaming now. Download & sync is being used less and less. But if it does, Leo recommends DoubleTwist.

Watch Randy from Laguna Woods, CA Comments

Randy wants to know if the iPhone is more secure than Android. Leo says that mobile phones are now so mature, that they are all roughly the same. Android or iPhone. It comes down to which OS one is more comfortable with.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Julian from West Los Angeles, Ca Comments

Julian is an accessibility expert and he likes the Be My Eyes app. The EyeRa app is the paid version. It's also available on Android. He says that apps like these are a game-changer for blind people who need help using their phones to see the world around them. Check out Julian's website TechJV.com. He also says that being in contact with the American Foundation for the Blind can put people in touch with accessibility experts who can help.

Watch Ed from Las Vegas, NV Comments

Ed has an iPhone 7. He's blind and he relies on Siri to do everything he needs. Leo says that the iPhone is a great phone for the blind because of its accessibility features. Ed finds, though, that the battery isn't as strong as it used to be and it dies while he's using it all the time. Leo says that the lithium-ion batteries are rated for 500 charge/discharge cycles, which is about a two-year window. But the good news is, that Apple will replace the battery for $49.  Are there alternatives? Leo says that Google's assistant is really good, and with a Samsung device, customers get Bixby, which is an assistant that is designed to operate the phone itself. 

Watch Gloria from Pacoima, CA Comments

Gloria is going on a long trip and wants to know what camera she should buy. Leo suspects Gloria wants a point and shoot and the prices have dropped. He likes the Canon PowerShots. The G5 is around $400 plus tax. Excellent camera. But point and shoots are becoming harder to find because people are simply using their mobile phones to take pictures. The Olympus Tough TG6 is another really good one. Also, check out The Wirecutter for their top recommendation. They like the Panasonic Lumix. 

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Dave from Ridgecrest, CA Comments

Dave uses Firefox and the favorites get lost from time to time. Leo says that can happen if he uses Firefox Syncing. There is a bookmark management tool within Firefox. Open the sidebar and select bookmarks (CTRL+B). He can then search for the bookmark he's looking for.  It's very easy to hide a folder or bookmark by accident. CTRL+B can help him find them again. It could also be that he accidentally deleted them. Dave also uses Time Machine to save to his Western Digital Passport. But now it won't let him back up to it unless he formats the drive. Leo says it's possible that Dave has run out of room. To format, use Disk Utility. But be warned, that will delete the backups. He recommends saving those backups to another drive before he formats them. 

Watch RIck from Eau Claire, Wisconson Comments

After the latest iOS 13 update, he gets an incorrect exchange password error. Leo says that Exchange is a Microsoft business email account. Go to Settings. Passwords and Accounts. Look and see if there's an Exchange account listed. If it is, the choice is to reconnect or delete it. 

Watch Chris from Norco, CA Comments

Chris has a Samsung Galaxy S10 and he can't get the Google Play store to open. It crashes. Verizon says he needs to do a "function reset." Leo says Chris has to be sure his phone is completely updated. that's important. Go into the settings and see if the latest Samsung software is there. But it's probably best to reset the phone is in order. Press and hold the on/off button and select restart. If that doesn't work, then he can reset the phone to factory default settings. But restarting the phone should work. From the Chatroom - Clear the cache and data from the Play Store app. Here's how - https://support.google.com/googleplay/answer/7513003?hl=en

After that, backup the data and then do a complete factory reset.