Can I recover damaged photo files?

Episode 1645 (46:21)

Patisse from Yucaipa, CA
File Types

Patisse hard drive died recently. She spent $800 doing data recovery on it. But now, she can't open some of the photo files, saying the format isn't supported. Leo says that one of the problems recovering data from a damaged drive is that the files can get corrupted and unreadable. Is there a program that can repair them? Leo says maybe. It just depends on what the damage is. Look for a free trial before you buy a photo repair and recovery software. If you don't have a trial version, then Leo suspects it's not going to be very effective. This is why you need a 3-2-1 backup solution: three backups, two different formats, one off-site.