How Can I Install the Latest Windows Update?

Episode 1642 (1:00:10)

Michael from LA, CA
Windows

Michael is having issues upgrading to the latest Windows 10 update. It keeps failing. What can he do? Rich says that Mike can take his computer to a nearby Microsoft store and they'll do a free diagnostic to see what's going on. It sounds though like it could be some sort of virus or malware. Worst case, he can back up the data, format the hard drive, and start over with a clean install.