Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Debbie from California Comments

Debbie has always had channels 2-13 with an antenna. After a brief stay in the hospital, she came back and didn't get any channels at all. Leo suspects that while she was convalescing, the FCC moved the broadcast frequencies for all the local channels. It doesn't change the channel number, mind you, but what Debbie needs to do is rescan her TV to re-acquire them. Go into the TV menu and look for scan channels. The TV will then rescan the frequency range and re-acquire them.

Watch John from Ithaca, NY Comments

John says that when he does a search in messages plus, it takes a while to find them. Too long. Leo says that in an Android phone, John has probably saved gigabytes worth of data, and if it's not indexed, it could take that long. Leo recommends trying PULSE.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Micah from Maine Comments

Micah has to get a new iPhone and he's thinking about the iPhone 11 Pro because of the camera. Leo says that's a great option, because the iPhone 11 Pro is going to have a new computational photography technique called "deep fusion." Micah is going to love it. 

Watch Caller from California Comments

Caller wants to know why her and her sister's phones are so slow. While their husband's are faster. Leo says if both you and your sister are using a specific app, that could be running in the background and slowing things down.

She also has an issue where in Office 365, the font size is so small, she can't read it. Leo says you can change the font. It's in the settings. But the caller says they've taken that option out of Outlook in Office 365. Leo says that can't be. 

Absent that, change the zoom. That'll at least let you read it.

Watch George from Victor, MT Comments

George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync. 

Watch George from Fontana, California Comments

George went to back up his iPhone and he got a message that he's run out of room on his laptop. What can he do? Leo recommends installing WinDerStat. It's color-coded and can show you at a glance what is taking up all that room on your laptop. Then move stuff off of it into an external hard drive. Leo also recommends buying extra space on iCloud. For $2.99 a month you can backup 50GB of space. Great deal. Backing up to it is also the easiest thing to do.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Chuck from Thousand Oaks, California Comments

Chuck has a 5K iMac and a second LG 5K monitor. But he can't get the resolution to match. The window ends up 50% smaller. Leo says Apple has taken a lot of control away from users. He suggests trying an app called SwitchResX. It'll let you choose any resolution and frame rate your monitor will support.

Watch Martine from Buenos Ares, Argentina Comments

Martine wants to make a backup of his Google Photos account just in case Google closes it. Leo says that's a smart thing to do, although Leo doesn't think Google will kill Photos anytime soon. Google makes it really easy to backup using Google TakeOut.  Everything Google stores on your account can be downloaded from Takeout. But it'll be a huge download, and that will take some time. So make sure you have a huge external hard drive.

Watch Larry from Temecula, CA Comments

Larry has an old 2015 MacBook Pro with a 256GB SSD. It's not enough for his Raw Photo storage. Should he get an external hard drive or replace the internal one? Or maybe get a RAID? Leo says it's not that hard to replace the SSD in that 2015 MacBook pro. It's just a few screws, and MacSales.com has videos showing you how to do it. Getting an external may be OK, but it's not Thunderbolt 3, so it won't be as fast as internal. Leo also recommends learning about 3-2-1 backup from DPBestFlow.org. Leo also recommends backing up the photos online. Google Photos is a great place to do that. Also, if you're an Amazon Prime member, you get free photo storage. And of course, iCloud for iOS users. Make sure you turn on iCloud Photo Library. It'll save all photos in full resolution and then keep smaller thumbnails on your phone. You can then turn on the same settings in Apple Photos.

Watch Charles from Virginia Beach, VA Comments

Charles wants to encrypt his email communications. How can he do that? Leo says that your email can go through dozens of servers before getting to the person you addressed it to. And everyone along the way can read it unless it's encrypted. It's more like a postcard, but without federal privacy protection. PGP (Pretty Good Protection) uses public-key cryptography, which has two different keys. One public, and one private. Only you can encrypt with the private key, while the public key is used to verify and open the email. You can give the public key to anyone. Leo has his key published on his website. PGP was bought and it now costs money. So Leo recommends the open-source version called GPG for Windows. Or for the Mac - GPGTools. Then you need to get an email client that understands it. Apple Mail gets it. iOS gets it. Gmail can with an extension. MailMate is another one.