Bob wants to know why Dell tech support has gotten so bad? Leo says that's because computers have gotten so cheap, that any tech support isn't profitable to offer unless it's shipped overeas. You can purchase Gold level support, and that's going to be better, but the sad fact is, that because we want cheaper computers, there ins't going to b e any decent suport.
Bob also wants to know why his hard drive is so full? Is there anything he can delete? Leo says that Windows will take a certain amount, and then there's the computer restore files. Leo recommends WinDirStat. It'll tell you what's eating up all your hard drive space.