Debbie got a message on her Chromebook that says that Chrome is missing or damaged and she can't log in. Leo says it's easy to fix by using the powerwash utility if she can get to the sign-in screen. However, if she doesn't get to the log in screen, that points to a more serious problem. There's also a keyboard reset - Turn it on and press CTRL-ALT-SHIFT-R. This will open up the powerwash utility and completely reset and reinstall the ChromeOS. If that doesn't work, it's likely a hardware issue. Should she buy a new one? Leo says Chromebooks are still a great solution. Most people use computers that are too much for them to handle.