Why doesn't my Bluetooth headset work?

Episode 1515 (1:08:14)

Diane from Chicago, IL
Panasonic KX-TCA430

Diane needs a cordless phone headset that will give her a hands free experience with her Ooma VOIP phone number. She bought one, but the caller can't hear her. What are her alternatives? Headsets can easily break. So before she spends money on a brand new phone, she should just try to replace the headset. Leo recommends the Panasonic KX-TCA430 for $17. There's a good chance it's a standard headset. If she really wants a new phone, Leo says his favorite cordless phones are also from Panasonic.