Why can't I get Samsung to replace my expanding battery?

Episode 1481 (10:36)

Ryan from Anaheim, CA
Samsung Galaxy S7

Ryan has been having trouble with his Samsung Galaxy phone. He keeps sending it in because of an expanding lithium ion battery and they keep returning it unfixed. Leo says that Samsung knows painfully well the dangers of expanding batteries. Since Ryan wasn't the original owner, Samsung exploited that loop hole because that indicated there was no warranty to extend. But he told Samsung he spoke to Leo and they offered a replacement, which is a good thing.

Leo says that moving forward, Samsung has contracted with iBreakUFix to repair, so he'll no longer have to send a phone in if there's a similar problem. Leo says that one of the reasons that Apple charges a premium is because of their superior support.