Why do I have trouble connecting to Wi-Fi on my phone?

Episode 1392 (1:54:54)

Barney from New York City, NY
Wi-Fi

Barney travels a lot. When he gets to a hotel, he has trouble connecting to the local Wi-Fi network. It doesn't always work. Leo says that mobile devices use a system called "captive portal," where it goes to a middle man (usually the hardware company) and then connects in order to agree to the terms and conditions. It can take up to a few minutes for that to happen too, depending on the traffic. Most are impatient and give up. It really comes down to sitting and waiting. Barney can also try going to the Safari app and typing in "captive.apple.com," which may trigger it.