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Episode 1383 April 23, 2017

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Ken from Windsor, CAN Comments

Ken uses multiple monitors and he has never been satisfied with how they are set up with color, and the bezels are distracting. He bought a 27" iMac to just rely on one large screen, but now he has a frustrating array of windows that are simply a mess. Leo says that Apple uses a virtual desktop management system that allows him to maximize a screen and switch between them by using the "Ctrl" key with the left and right arrow keys. That way he can focus on one active window and then easily change to the next task. It's much easier than trying to juggle multiple windows.

If he wants to use multiple windows, then macOS has window snapping, which will enable him to create tiled windows in one space nice and tidy. Alt + Tab will also work. Better Snap is a third party option that may also help.

The key is to understand how macOS Spaces work.

Watch Brian from Fairview, TN Comments

Brian is tired of using Windows Outlook on the Mac. It's just plain boring and he can't do much with it when it comes to task management. Apple Mail is really not much better. What are his alternatives?

Leo says that there's a great power tool that supports Apple Mail called Mail Mate, but it's a bit old fashioned. AirMail is another option that also supports tasks and it's quite pleasing to the eye, but it doesn't support PGP encryption. AirMail also has a send to option that would allows him to send tasks or calendar requests to other apps.

What about spam filtering? Leo uses Spam Assassin. It's server side, meaning that he'll never see the spam.

Watch Greg from Aspen Park, CO Comments

Greg has an employee who downloaded the 32 bit version of Windows 10 and installed it by mistake, rather than the 64 bit version. Can he reinstall it? Leo says that he'll probably have to wipe the drive and install from scratch. So he should make sure to backup the data first and then format the drive. He can't just upgrade on top of it, unfortunately.

Watch Doug from St. Louis, MO Comments

Doug's in laws are getting popups in Chrome using Facebook that malware is on their machine asking them to download something. Leo says that is a fishing scam trying to get them to download and install something. Leo suspects that there is a malicious extension in Chrome that is causing it. Leo suggests resetting Chrome to wipe out everything. They'll have to reinstall the extensions, but it's the only way to be sure. They should go to Settings and search for Reset. That'll make it go away.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Tom from Mesquite, TX Comments

Tom has a neighbor who uses a security camera for his apartment, but they don't have internet access to monitor it. How can he create a local recording option to an SD card? Leo says that's going to be a challenge, having to collect SD cards every day. A closed circuit TV option may be a better choice, but setting up a local Wi-Fi network and recording to a computer will also work. He'll just have the cameras join an adhoc network and record to an old PC. Or he can buy several SD card based security cameras and stick them everywhere. But most of them only record when there's motion or will record on a loop. Recording only when there's movement is a good idea. There's also a nature view camera designed to capture wildlife outdoors. Bushnell makes them and they can last a long time. It just depends on how much he wants to spend.

Xiaomi's Yi Cam is really cheap, is IP based, small, and easy to hide. He can also get some old webcams and plug them into a computer and use open source software to create his own security network. He can find out more at

Watch Ryan from Anaheim, CA Comments

Ryan has an iPhone 7 and he's thinking of getting an HTC Ultra. Worth it? Leo says that he doesn't think so. HTC made great phones for years with great speakers and long battery life. But lately, they've been courting the low cost Asian market with tinny speakers and awful battery life.

If Ryan wants a good Android phone, the new Samsung Galaxy S8 or LG G6 is worth getting because of it's bezel-less design. He'll get a larger screen without having to carry a larger phone.

Watch Kathy from Calabasas, CA Comments

Kathy has a Samsung Note 5 that she loves, but after a recent update, it's awful. It's changed all her colors, icons, message screen, and even truncates her messages. It's just a terrible experience. Leo says that Android 7 Nougat is a great new version, but it sounds to Leo like Kathy also got an update to Samsung's TouchWiz overlay. That's where the problem is.

The good news is that Samsung's phones can be themed and going into the Samsung App will enable her to change the colors, fonts and backgrounds. She may not be able to get it back to where she had it, but it'll look better.

Image By [CC BY 2.0], via Wikimedia Commons

Watch Al from Columbia, NC Comments

Al's iMac is starting to act up and he's thinking of getting a Chromebook. Leo says that before he does, he should take the iMac into the Apple store or call Apple Care and see if there was a recall. Leo had the same problem and they fixed it for free.

A Chromebook is a pretty good option for most people, though. If his needs are simple (checking email and surfing the web), it's a much better option. It is more limited, though. While he couldn't use Photoshop, there is an extension called Polarr that is much simpler and cheaper than Photoshop, and it saves in the cloud.

Watch Alex from Yorba Linda, CA Comments

Alex wants to build his own computer. Leo says that building his own PC is a good exercise and he'll learn a lot about how a PC works. He won't save any money doing so, though. And if there's something wrong, there's no one place to call. He'll have dozens of different parts and the manufacturers will just pass the buck. So he'd end up being his own support.

If he does want to do it, he should check out PCPerspective's Hardware Leaderboard. They will describe four different levels and within it, they'll tell him the best parts to get. Then he can buy them from Amazon or NewEgg to get the best price.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Carlo from Irvine, CA Comments

Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.

To set it up with another mail app, he can just go into his Outlook Express settings and write down the settings. Then he can Google GoDaddy Apple Mail settings and see how to change it.
He can also use those settings in Gmail and set up email forwarding. That's what Leo would use. has instructions on how to receive Go Daddy email from Gmail. Carlo can also consult GoDaddy's help page on how to do this. This page from also explains how to import Go Daddy email to Gmail.

Check out Karlo's cookie business online at

Watch Josh from Georgia Comments

Josh has an update on his problem from last week. He had a 17" MacBook Pro and he was able to update to macOS Sierra and all his missing icons, email and other missing data came back.

Watch Joseph from Massachusetts Comments

Joseph is blind and he uses a screen reader. He wants to customize his Windows sounds, but he is having trouble doing it. Leo says to create day to day limited/standard user accounts to run. If his screen reader needs an administrator level, then that's OK.

How can he give administrator privileges to his screen reader? Leo says that for security reasons, he'll have to verify he's choosing to give that access as an administrator. This prevents automatic acceptance. Leo recommends contacting Microsoft support and ask to speak to the Accessibility department. Microsoft treats accessibiilty as a high priority so they'll help him.

Watch Janet from Santa Monica, CA Comments

Janet has a 2014 MacBook Air and she's got malware. Leo says it's very rare to get malware on the mac, so it's unlikely. Janet is getting redirected to other sites. That's a browser hijack, not a virus. It's malware, but it's browser level malware. The laptop has also died as a result. Leo says that hardware can die, especially a laptop that's being carried around. A MacBook Air may be more prone because it's so thin. It could also just be a bad logic board or diode on it. It's not related to the malware/browser hijack issue, though. It doesn't work that way.

If she's had her MacBook Air set up to backup to iCloud, she should be OK with her data. If not, then she may have to go to a professional to get the data off of the hard drive. She should check iCloud first.