Mobile Phones

Why does my phone get viruses?

Ken from Arkansas

Episode 1332

Ken's girlfriend has problems with viruses on her Android phone. They've wiped the phone and they keep coming back. Leo says that unless she's reinstalling an app that is doing it, it's probably part of her backup on Google now. The key is to not restore from the Google Backup. She should download the contacts and calendars, but not the apps. Then reinstall each app separately. Stick with the mainstream apps.

Can I bring my mobile phone to a new carrier?

Episode 1332

Steven from New Jersey
Apple iPhone 7 Plus

Steven has a Motorola Droid phone and he has to move over to Sprint. But if he does, he has to get another phone and he doesn't want to lose the great battery life with his Droid. Leo says he doesn't have to get the phone from Sprint. His old Droid is probably carrier locked and if he's paid for it and is in good standing, he can request that they unlock it. Once that's done, he can take it to Sprint. If they refuse, he'll have to get another phone. His choices are going to get more limited because battery life is decreasing. Right now, the iPhone 7 Plus has the best battery life.

Why does my mobile phone have ads?

Episode 1332

Rob from Long Beach, CA
Moto G from Amazon

Rob bought a Motorola Moto G and every time he turns it back on, he gets a ton of ads from Sprint. Leo says that it could be Sprint that's doing it, but they say it's an app virus. Leo says that Amazon sells subsidized devices which would give him Amazon ads. So if Rob bought it from Amazon, he'll get lock screen offers and ads. That doesn't mean he's stuck, though. He can root the phone and put another ROM on it.

What is a good keyboard for my Android phone?

Episode 1332

Mark from Santa Ana, CA
Targus Bluetooth Keyboard

Mark wants to get a keyboard for his Android phone. Leo says that any Bluetooth keyboard will work with either Android or iOS. If he wanted to use a wired keyboard, his phone needs to support USB to Go and he would need a special connector. It's a lot easier to go with Bluetooth. Targus makes a good fold up one.

He would also like a report to see what files have been deleted from Carbonite. Leo says that Carbonite won't delete files unless he deletes them locally, which is why they give 30 days to restore them. A backup isn't a backup if he deletes the original.

How can I free up space on my mobile phone?

Jim from Santa Barbara, CA

Episode 1332

Jim's LG phone is constantly being filled up. Leo says that's because it's an 8GB phone and the OS itself takes up over half of it. That's why they can give these phones away for free. Nobody really should sell an 8GB phone.

Jim can clear out temp files and get rid of unused apps, then save all of his photos and videos to Google Photos. He can do the same thing for music with Google Play. Ultimately, Jim just needs a phone with a larger storage capacity.

What Android phone should I buy?

Episode 1331

Pete from Clinton Township, AL
Google Pixel

Pete has a Nexus 6 and is looking to get a new phone. Leo says that there are great phones out there, but he is now recommending to stick with Google and go with the Pixel.

What about the OnePlus? Leo says the One Plus 3 is great, but Pete should avoid the One Plus 2. If price is an issue, Pete could consider the One Plus 3, ZTE Axon 7, or Huawei 8. These are about $400.

Samsung's Battery Problems Continue with Replacement Galaxy Note 7 Phones

Episode 1330

Samsung Galaxy Note 7

There have been reports of replacement Samsung Galaxy Note 7 phones exploding, indicating that the problem may not be fully resolved. One of the stories was from a Southwest Airlines flight. A passenger's Note 7 got very hot, so he threw it on the ground, it started smoking, and they evacuated the plane. The phone had not only burned itself, but it burned through the carpet to the subflooring on the plane. Samsung still has to investigate, along with the Consumer Product Safety Commission to see if the phone really was fixed.

What happened to my text replacement words in iOS 10?

Episode 1330

Donna from Buena Park, CA
Apple iOS 10

Donna updated her iPad and iPhone with iOS 10 and now she's lost all her text replacement options. Leo says it should be in her iCloud backup. Leo thinks that iOS 10 wiped it out and then backed up her phone afterwards. So in the future, she should make sure she makes a backup of her devices on her computer with iTunes before she updates.