Internet and Web

Your internet connection, web sites and services.

Why is my internet access slow when uploading photos to Google Drive?

Rick from Torrance, CA

Episode 1192

Rick has Google Drive, and he's noticed his internet slows down when it's syncing data. Leo doesn't think this is a likely cause for slowing down his internet, because these programs are supposed to be "nice" -- they only will use a small fraction of the available bandwidth. Rick can pause the activity on Google Drive to see if that makes a difference. It could take up more bandwidth during the initial sync.

What mobile Wi-Fi hotspot should I buy?

Emily from Orange County, CA

Episode 1192

Emily is thinking about buying a portable Wi-Fi hotspot so that they will have the ability to connect to the Internet with her iPad. Leo says that's a good idea. Are the independent carriers any good? Leo says that there aren't any independent carriers, really. They're just reselling coverage from the big guys (called MVNO) and she'll want to be sure she checks out the coverage maps for the carrier they're reselling. Is Karma good? Leo says that Karma is a Kickstarter campaign that would let her pay as she goes.

How can I sync my contacts to the cloud properly?

Diana from Laguna Beach, CA

Episode 1190

Diana bought a new Apple iPhone 5. The Apple store employee merged her contacts, but every contact in her phone was from iCloud and not her personal contacts. Leo says that's probably true. He assumed that Diana's phone was backed up, and it wasn't. Going forward, Diana should continue to backup to iCloud so if she loses her phone, she'll still have her contacts. She should just clean it up first. Then back up her contacts to the Cloud and have it continue to backup regularly.

How can I create an e-commerce site?

Derek from Charlotte, NC

Episode 1190

Derek wants to create a website for his business and add e-commerce to it. Leo says that's a smart idea. Every business should have a website. It's his digital brochure. Having an e-commerce site is huge because it gives him customers all over the world. And there's a variety of options including Shopify or BigCommerce. They are experts in building online stores. They can also help him with marketing. It's the easiest, but they do charge a fee for it.

How can I use my own router with FIOS?

Steve from Hermosa Beach, CA

Episode 1190

Steve has FiOS and the Wi-Fi seems to be slow. How can he speed it up? He'd like to bypass the Verizon router and use his own. Leo says that he'll have to use the Verizon device to connect to FiOS, but he can disable the router part and use his own router instead. He'll need to connect them with ethernet to make it work. The router is also built into the modem and is using network addressing. Steve should put the router part in "bridge mode" to just hand it off to the router.

Why doesn't my VPN work?

Joe from Zipolite, Mexico

Episode 1189

Joe was installing a VPN on a new Asus laptop and it worked just fine using Tunnel Bear. Leo says that Tunnel Bear is awesome. Then he moved to an open source VPN and he can't get it to work. Leo says this is why using a service is beneficial. You can have support when things go wrong. The other problem may be that Joe still has Tunnel Bear on his computer. So there's probably a conflict. And you also need to connect to an open source server. You can't just drop the client software and use their service.

Why am I having issues playing back video files?

Dave from San Diego, CA

Episode 1189

Dave has some high def videos and they aren't playing right. They're dropping frames and are jumpy. Leo says that high def video can be a bandwidth hog, and on an old computer it can be struggling to keep up. It could also be an issue with the codec or that it was encoded at too high of a bitrate. But the files are probably OK. He may want to re-encode them though, and Handbrake will help you with that.

How can I access all my data from multiple devices?

Marian from Santa Ana, CA

Episode 1189

Marian needs to connect five wireless devices to the same storage. Leo says that the easiest would be to buy storage in the cloud. iCloud would be the best option for Marian's Apple needs, and she can direct data to be automatically backed up to iCloud and then access all of it from any of her devices. Videos is going to be a challenge, though. But for images, Apple's new Photos app does it all automatically once she turns on iCloud Drive. It'll also put size appropriate versions for her device automatically, which will save space.

How can I keep my laptop from connecting over Wi-Fi when it's hardwired with ethernet?

Noah from Wyoming, MI

Episode 1189

Noah is trying to connect his laptop to his router via ethernet, but his laptop keeps connecting via Wi-Fi instead. Leo says on the Mac, he could order the connections so that the laptop would try ethernet first and then go to Wi-Fi. On a Windows Machine it's a bit more complicated. It could be a driver issue. He should update his drivers.