Your internet connection, web sites and services.
Internet and Web
Alan went to China and wanted to report his experience getting by the great Firewall of China. He used alternate ports with remote desktop and TeamViewer to skirt China's blocking restrictions, and it worked great. Leo says it sounds like China just blocked standard ports used for RDP and not something more sophisticated like Deep Packet Inspection. He was able to use Google and Facebook through his T-Mobile Smartphone. It was a little slow, granted, because it uses a slower EDGE connection for free digital roaming.
Paula is thinking of switching from the Samsung Galaxy SIII to the iPhone 6 Plus. She uses Outlook, and was told it's not a problem to use with the iPhone. Leo says that syncing Outlook isn't really a good solution because Google killed the ability to sync with it. Since Paula is currently using Google Calendar and Contacts on Android, it would be best to just stick with that.
Kathy is trying to use a PDF form, but it's locked. How can she write to it and fill in the forms? Leo says there are products that can do it, but she can't do it with Adobe Reader. She'll need a program that can open and edit the PDF. Leo recommends FoxIt. It's free and she can use it to edit protected PDFs. She can then save it out with no problem.
Earl has an old iMac and can't transfer his files to his new iMac. He wants to move the program from the old to the new, but he doesn't have any disks. Leo says that Microsoft Word for the Web, which is free, or Google Docs, would work great. He doesn't need new software. He can just backup his data with a USB key and then bring it to the new Mac and use Office for the Web or docs.google.com to open it.
Joe wants to set up remote desktop but there has to be an easier way than Remote Desktop through Windows Server. Leo says that there are companies that do their own hosted remote desktop services. Virtacore does it. (Disclaimer: Virtacore is a sponsor)
Paul got nailed by a "search assistant" malware and he can't get rid of it. Leo says the good news is that it probably hasn't wormed it's way too deep. It's probably been installed as an extension into the Mac. He has to be careful because bad guys have made pages alleging to uninstall with a program, when it actually installs more malware.
Willie has started a tech consulting and PC repair business. He wants to know the best option for remote support. The chatroom likes TeamViewer. Leo says that LogMeIn was good until they took away the free options. So he doesn't recommend it anymore.
Bill heard about Google Inbox and he usually tries to separate email into his categories. He wants to set an expiration date on unread email, so if he doesn't read it within a certain amount of time, it will disappear. Leo says that an expiration date would be interesting, but could also be complicated as some people would hate it. But he can set up his desktop client to delete email after a set amount of time.
Byron's internet radio cuts out when he's listening on his iPhone running iOS 8.1. Leo says that intermittent Wi-Fi has plagued iOS for years, and Leo says that the nature of the beast is to have drop outs. But since iOS 7 it's really been a big problem. Leo says that Apple must be doing something odd because it's a common complaint.
Wi-Fi can often be promiscuous and can jump from access point to access point, dropping the signal. It could be the metal cases causing the problem. Byron can reset or update the firmware of the router. That could help, but the fix is elusive.