Internet and Web

Your internet connection, web sites and services.

Why do I get popups in my browser?

Episode 1466

Barb from Rancho Mirage, CA
uBlock Origin

Barb keeps getting a popup that says she needs to update her drivers, and it wants her to pay for it. Leo says that Barb is right to be suspicious about it. Drivers are free from the manufacturer. The popups come from the browser and websites can use that to try and get her to buy stuff. Chances are, her granddaughter went to a site triggered popups. Can she get rid of them? Leo says she can use a popup blocker in her browser to do it. It's in her browser settings.

Can I connect an external drive to a Chromebook?

Episode 1465

Nam from Lake Forest, CA
Acer Chromebook 15

Nam is debating whether to get a Chromebook or a laptop. Leo says that you can pretty much do anything on a Chromebook that he could do on a laptop, within reason. There are some higher-end professional uses, like video editing and gaming, that are better on a Windows computer. But most other activities can be done in ChromeOS through a browser.

Why is the audio from my Echo cutting in and out?

Episode 1465

Kevin from Malibu
Amazon Echo

Kevin is having trouble with his two Alexa devices. They are intermittently going in and out. Leo says that if it comes back where it left off, that's just buffering of the internet and is a sign that his bandwidth isn't keeping up. If it's dropping out and coming back at a different time, then he's losing packets. Either way, it's an internet issue. It could also be iHeartRadio. It could also be congestion with wireless traffic. Kevin could use a Wi-Fi analyzer to see if someone's Wi-Fi hotspot is getting in the way.

Why doesn't Alexa work on my Sonos One?

Episode 1465

Peter from Toronto, Ontario, Canada
Sonos One

Peter bought a Sonos One speaker with Alexa built in. Alexa doesn't work, though. Leo says that's probably due to Amazon Canada. The Sonos One also has a limited version of Alexa, so Leo has a hunch it's an issue with Sonos. It may also be a region code issue. Peter should try using an American credit card, which could solve the issue. But Leo says it's only a matter of time before that clears up because Echo is going everywhere.

Johnny Jet on Travel Tech

Episode 1465

Johnny Jet

Johnny Jet says that while some airports may have a town name in it, they could be up to 50 miles away. Orlando-Sanford Airport is one such example. It's 50 miles away from Orlando. So you have to be aware that while you may get a deal to fly, you may have to pay more in the long run to travel from the airport to your actual destination. Also, use Google Flights to check and book your flights. They offer tips on how to save on airfare.

How can I recover an old Google account?

Episode 1464

Greg from Los Angeles, CA

Greg has an old, inactive Google account, but when he tries to recover his password, it won't verify. Leo says it's possible that the account was deleted due to inactivity. The chatroom points to this support article at for recovering a lost account. Though Greg's account isn't lost, maybe treating it as a lost account could solve the problem.

How can I delete someone from my Google Calendar?

Episode 1464

Diane from Chicago, IL

Diane wants to know how to remove someone from her Google Calendar. Leo says it's likely pulling the information from her address book in Google contacts or her PC contacts. She should look for the entry and delete anything she doesn't want to keep track of, and it will disappear.

Diane also wants to save her music from her phone to her computer. Leo says DoubleTwist is the app for that.