Internet and Web

Your internet connection, web sites and services.

How can I find out if a domain name is available?

Sonny from Torrance, CA

Episode 1230

Sonny wants to use a domain name and he can't get the one he wants through GoDaddy. Leo says that GoDaddy may have bought it and will then turn around and try and sell it back to him for a higher price. Some believe they watch domain traffic and if he doesn't buy it, they'll snap it up. People don't have to build a website to buy a domain. They just buy them to reserve the domain for a later use. Others, though, cyber squat the domain and then scalp it, which it looks like GoDaddy is doing, and that's not the right thing to do.

How can I have my own custom email address?

Elliot from Boston, MA

Episode 1229

Elliot (aka Mr. Robot) wants to know the best service to get his own domain email. Leo says most domain registrars offer mail forwarding. Leo likes Hover because they'll do it for $5 a year per address. Once he registers his domain, he can setup his Gmail account to handle it all. Here's how to do it, courtesy Doctor Mom -

Why can't I see all of my email?

Ed from San Marcos, CA

Episode 1229

Ed bought a new Mac and transferred all of his data and email accounts from his old Dell. But now he's not getting all the text of his emails. Leo says that this may be an email provider issue. Apple comes with a fully capable mail program. Leo says to go into the account settings to make sure everything is entered properly. Also, if his ISP is using POP instead of IMAP, it's downloading all of his email and then deleting it from the server. If using POP Mail, it's possible that Ed is only getting new email, not the old ones because they're gone.

How can I renew my domain name registration?

Dave from Los Angeles, CA

Episode 1229

David wants to renew his domain and use another company to do it at a cheaper rate. Leo says that what Dave has to confirm is that he actually owns it. Some who use webhosts to host their website or who pay companies to build a website may find out that they don't actually own the website at all, the registrar or webhost does. At that point, he'd have to battle the webhost to get ownership transferred to him. Some even lock down the domain to make it even harder. Once he has it, there is an advantage to buying the domain name for a longer term.

Why does Google Chrome freeze in Windows 10?

Brad from San Jose, CA

Episode 1228

Brad is having issues with Google Chrome freezing regularly on Windows 10. He can typically make it freeze by trying to print. Leo says he uses Chrome all the time on Windows 10, and hasn't had any problems, but he hasn't tried printing yet. Brad has already tried uninstalling and reinstalling Chrome. Leo suggests disabling extensions in Chrome, and Brad says he only uses LastPass.

How can I update Skype?

Brenda from Southern California

Episode 1226

Brenda is having trouble updating Skype. It just won't work in Windows 8. She left it running overnight and it's still running. Leo says that there is a bit of confusion over Skype for Windows 8 because Microsoft made the Windows Store version and the Windows Desktop version. So it could be updating the wrong one.