Internet and Web

Your internet connection, web sites and services.

Why can't I visit a certain website?

Episode 1483

Alan from Murrieta, CA
Website

Alan has been having issues visiting a website on his computer, but his wife can do it on hers. Rich says that it could be that if Dave had installed a program recently, it could be interfering with his web browser. Another possibility is that Dave's Java isn't updated. He should try updating that. Also, Dave should turn off all of his browser extensions. If he can access the site after that, then he'll know that an extension is the culprit. To find out which extension is causing it, he can just go in and turn each extension on one by one until the site doesn't work again.

Rich DeMuro Fills in for Leo This Weekend

Episode 1483

With Leo on vacation, KTLA's tech reporter Rich DeMuro fills in this weekend!

Rich has been a TV reporter for over 15 years and has covered technology for a majority of that time. Recently, Rich won a Los Angeles Area Emmy Award for his coverage of social issues related to technology. You’ll often see and hear Rich on various other media outlets including weekly on KFI AM 640. He has appeared on Entertainment Tonight, Home & Family, G4TV, CNBC, NBC’s Today Show, ABC News, Fox News Channel, the BBC and more.

Why isn't scrolling working properly when I visit Facebook?

Episode 1482

Jerry from Anaheim, CA
Facebook

When visits Facebook, he's been having issues where the page scrolls on its own. Leo says if it happened everywhere, it could be a stuck down key, but since it only happens on Facebook, that's an indicator for software. Could someone be taking over his account? Leo says probably not. Just in case, however, he should go into his Facebook settings and turn on 2nd factor authentication. Then if someone tries to hack his account, it'll send him a notification asking if he's logging in. If it's not him, they can't log in.

Why does my monitor get jittery when I access my contacts?

Episode 1482

Paul from Riverside, CA
Google Chrome

Paul has a Dell workstation running Windows 7, but when he opens the contacts, the screen goes wonky and it jitters to the point where he can't use it. He swapped devices and it doesn't repeat, and it's not the cables. Leo says that narrows it down to the video card. But he tried it with a different monitor and it does it. So that indicates a weird browser problem that gets triggered by the monitor. Leo says to boot into safe mode and remove Chrome. Then he should try and reinstall it. It could just be a bad install.

Why can't I get local channels on DirecTV Now?

Episode 1482

Roger from Florida
Remote

Roger is a cord cutter, who uses an antenna to watch live television. He's just at the edge of the range and sometimes the signal drops out. He decided to go with DirecTV Now and there's still no local channels. Leo says it depends on where he is. Roger's DSL line shows that he's 75 miles away from he actually is, and so DirecTV Now won't give him local channels. Leo says IP Geo location is notoriously inaccurate, at most a best guess. Leo says that AT&T needs to fix that, because they're using a lousy IP location service.

How can I delete all the email off my phone?

Episode 1481

Jeffrey from Las Vegas, NV
Gmail

Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if he goes into his settings, he can have them deleted/expunged from the server. That's in the client settings on his phone, but it's not on by default. So if he deletes them from his computer, which is easier, it should delete them from Gmail.