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Dave is being censored by Google AdSense. Leo says that usually Google does that to prevent click fraud. Dave says the specific word is the name of the cartoon that he features on his site. Leo says to try and appeal it, if he can. It's almost impossible to get a human at Google for help. But Leo advises going to the Google Webmaster site for help. Google also has a phone number at google.com/contact.
Jay is having trouble with the design of his Twitter account. Leo says that Jay is using the new Twitter interface that's being gradually rolled out, and it looks more like Facebook. If he doesn't like it, he could still use a third party twitter client. Leo likes Tweetbot.
Bob has been getting warnings that he's "overdrawn" on his MiFi data plan and wants to know if he's been struck by the Heartbleed virus. Leo says no. Heartbleed attacks servers, not mobile devices. More likely, Bob has an app that is active and downloading everything. Someone may have also commandeered the system and is using it.
OpenSSL is a widely used protocol for providing secure internet traffic. The "Heartbleed" bug takes advantage of a hole in OpenSSL to peer into the memory of SSL servers. It can allow a hacker to ping 64K of random memory repeatedly, thereby allowing them to glean usernames and passwords, and even fake a server certificate.
David would like to use a URL shortener when he tweets. How can he do that? Leo says that Twitter usually does it automatically. But if not, Leo advises using Bit.ly. Then he can input the URL and add it. He can also customize it.
However, the disadvantage is that it's not apparent where the link leads to, which can be risky.
Marie got the FBI Virus Scam popup that has locked up her computer. Leo says it's highly customizable by the hacker who sends it out and in Marie's case, it demands she call to address the issue. So Leo thinks that it may be an offshoot of the cyrpto locker virus. Or just a malicious website. Regardless, her system has been compromised. The only real way to handle it is to backup her data, wipe the drive and reinstall Windows from a known, good source. She can also run the system restore discs, then update the OS completely.
Ralph creates 3D characters and then carves them out of foam for Disney. He's employing the same technology and starting a new business where he uses a cat scanner and laser 3D scanner, then 3D prints it to create accurate miniature dinosaur skulls that he casts in precious metals. Check out Ralph's Kickstarter campaign. Leo says it's a shameless plug, but he loves it and has to have one.
Johnny is joining us from the Italian Lake District, and he wants to talk about the opportunities that arise to rent apartments. There's a site called AirBnB, which allows you to rent a house or apartment. But in San Francisco, they're cracking down on renting apartments and houses without paying hotel taxes. Johnny says you can get some great places for prices lower than a hotel. There's also couchsurfing.com.
John is frustrated with the slow speed of his wireless connection. Leo says it largely depends on the speed. 802.11n is the fastest, but it's being supplanted by 80211.ac. John has an 802.11g router and that's not as fast as n. The farther away a router is, the slower the Wi-Fi signal gets. Congestion by competing Wi-Fi access points can be an issue as well, since everyone is on the same spectrum - 2.4Ghz. That's why Leo recommends using dual band routers which also run on the 5Ghz band spectrum.
Phillip says his Internet Explorer stalls on him. Does he have to reformat and reinstall Windows? Leo says no. He can just reset Internet Explorer. Phillip should go into Tools > Internet Options > Advanced options > Reset. This will wipe out everything - including all the cached stuff - and reset it to the default configuration.