Internet and Web

Your internet connection, web sites and services.

Why can't I log into Facebook?

Episode 1437

Kurt from Oshkosh, WI
Facebook Logo

Kurt just joined Facebook. Leo says it's a love hate relationship. You can reconnect with friends and family, but it's an annoying time suck. But Kurt is getting pushed by Facebook to post an image on his profile. Leo says that Facebook is doing that because they are trying to stop fake accounts. So he uploaded one and now he can't log in! Leo says that Facebook takes the time to verify users before they can re-login. It could take up to 72 hours.

Should I turn off my phone's background refresh and location services to save battery life?

Episode 1437

Mike from Maine
iOS Privacy Settings

Mike just upgraded to iOS 11.1 and he's wondering if turning off Background App Refresh and Location Services will save battery life. Does it make a difference? Leo says that he would do that for privacy issues rather than battery life. It's a good idea to change it to use his location only when the app is working. Apple would let him decide both by app. Leo does recommend leaving it on for his maps app, though. Apple does a very good job of managing battery life, and in most cases, turning off all those services is a finesse he doesn't need to really hassle with.

Why have I lost stations on my internet radio?

Episode 1435

Chip from Cherry Hill, NJ
Logitech Squeezebox

Chip listens to iHeartRadio on an internet radio called the Logitech Squeezebox. He's recently lost a lot of stations after an update, though. Leo has a hunch that many of those stations simply dropped out of streaming because of the cost of bandwidth for every single listener who is tuning in. It's a completely different model than broadcast because there's a hard cost. Its more like magazine publishing. But it could also be that iHeartRadio could be blocking the station.

Johnny Jet on Travel

Episode 1434

Johnny Jet

Johnny just came back from speaking at a conference in Carnegie Hall, which is a really cool experience. Johnny's son Jack got sick and he used a website called Baby Doctor in New York, who came to check on him at the hotel. $250. And then the doctor texted for follow ups all night long. It's a great site for families on vacation.

Another cool website - PeerSpace.com. It's AirBnB for events, so you can book events all over the world.

Why am I getting a ton of bounced messages from people I don't know?

Episode 1433

Vic from San Diego, CA
Gmail

Vic is bombarded by email addresses that an email can't be delivered. Leo says that Vic's email has been "spoofed" by spammers and that they have been using his in the From address line. The bad news is that there's really nothing he can do about it. The good news is, it usually stops shortly as they move on to another email address to spoof. He can set up a filter to send those emails to the trash and never see them, though. He should use "Mailer Daemon" as the criteria. That's usually what sends the bounced spam message.

How can I listen to The Tech Guy show when its preempted by football?

Episode 1433

Ron from Brea, CA
TuneIn

Ron likes to listen to Leo's show on Sunday, but it gets preempted often for football. Leo says he can use iHeartRadio and listen to the live stream there. Leo says he can also use a Bluetooth speaker so he doesn't have to wear headphones. Or, he can replace his regular radio with an internet radio. They work just like a normal radio but they tune in stations over the internet. He can also program them with Reciva. CCrane makes a good one.

Amazon Echo or Google Home?

Episode 1433

Nancy from Tarzana, CA
Amazon Echo Show

Nancy has an Android phone, her kids have iPhone. Which assistant should she get, Amazon Echo or Google Home? Leo says it doesn't really matter, but for Nancy, using the Google Home would be similar to Android's voice assistant. The Echo has been out for a few years now and it's a mature system, whereas Google Home just came out not long ago. Google Home is better for facts because of its search knowledge. Amazon Echo is better for home automation. It works well with a variety of Internet of Things devices. Google Home isn't quite there yet with Internet of Things.

Why is my cable internet modem so slow?

Episode 1433

Brad from San Clemente, CA
ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem

Brad is getting a new modem with his cable internet provider. Leo suggests buying his own DOCSIS 3 modem. Leo likes the Arris Surfboard. He'll save $10 a month in modem rental fees and it'll make his internet run much faster. He should go to his cable internet provider's website and see what new routers they support. Leo also says he'll need to demand they put him on the DOCSIS 3 switch. If he's been given a new modem, but he's on the same old lane, he's not going to get any faster than he was before.