Your internet connection, web sites and services.
Internet and Web
Norman wants to make his phone calls over the internet instead. Here's a list of apps that would let him do this inexpensively, or free:
Yelp has won the right in court to eliminate negative reviews from businesses that choose to advertise there. Leo says that by doing this, Yelp has sold out and sacrificed its credibility as a reliable review site.
Leo says that free and open reviews are vital in order to make an educated decision on where a customer will do business. Yelp has a higher responsibility to its users to make its reviews accurate and clean, rather than to shareholders. But now Yelp has permission to extort companies to get rid of negative reviews.
Kevin's daughter has a facebook account and when she plays Farmville, it says she's already logged into another account. Leo says to go into the applications screen and delete Farmville, and any others, then just relog in and it'll reassociate with her original account. Samsung Galaxy Note 3 or HTC One? Leo says that the Note has a far better camera. But the HTC One has better features. So it comes down to what you use it for.
Johnny Jet just got back from London, where he saw the play Dirty Rotten Scoundrels, and the news about the KneeSaver seat clamp is just blowing up the internet. It's a clamp that keeps the seat in front of you from reclining. And while it's not illegal, it does cause problems with passengers and most airlines have a policy against them. The chief thing to do is just to be polite. Leo agrees, saying we're all in this together. Common courtesy and working together will go a long way to balancing comfort and giving users room to work on their laptops.
Scott travels a lot and he needs to connect to work a lot. So he's looking for a good laptop that he can remotely connect in. And what should he use to do so? Leo says that services like GoToMyPC and LogMeIn work with https secure logins, and that's a good solution, but they are costly. VPNs work really well because they essentially burrow a hole directly to your network that others can't get into.
Kathy downloaded an update for Adobe Reader and now she thinks she may have been bit by a virus. Leo says if Adobe Reader had an official update, she would really need to install it because it protects her from the viruses she fears. She was told to reset the browser and she lost all her booksmarks and extensions. Leo says that's actually what he would have advised because often it's extensions that cause the trouble. That's why Leo suggests using another browser like Google Chrome. Internet Explorer is a mess.
There isn't much competition among broadband providers in the United States. Most people only have a choice between a cable company and a phone company, and both act like monopolies; both have poor customer service. We know that the answer to protect net neutrality isn't government intervention, which carries potential risks, but in competition. If there were several internet service providers, there would be better prices and better service.
Jim wants to buy his own modem and send back his Time Warner modem. But they say he has to keep it because of his telephone service. Leo says that may be true, since cable phone service uses VoiceOver IP and the cable modem box may require it. So if he is going to use his own modem for internet, then he'll need a splitter to divide the internet traffic. And that's why Leo hates cable monopolies. His only choice is his cable company. He'll get about 1-2 Mbps with Netflix at best. And that likely means a downgraded quality of Netflix.
Renzo says that he is using Google HelpOuts, which uses Google Hangouts, to provide counseling services. Leo says that this is a great idea for those who wish to help others and Google doesn't seem to publicize this enough. Users can learn to play an instrument, get psychotherapy, and tons of other options through HelpOuts.
Jane wants to know if she should fix her old computer or buy a new one. Leo says that every computer is fixable, but is it worth spending the money to do so? Leo says that often repair men charge a fee to evaluate the computer because more than likely the person will decide not to fix it, and that's the only money they're going to see.
Jane says her computer has been overheating. Leo says that's a typical problem and could indicate the computer will die soon, so it's a good idea to keep her data backed up. She should make two copies and keep one off site.