Your internet connection, web sites and services.
Internet and Web
Ellen feels like she got ripped off by Microsoft. She got a popup saying she had a virus and listened to it, then paid $250 for support. Leo says that wasn't microsoft. That was a bad guy. Leo says it was a browser popup and they use that to phish for gullible people to sign up. Microsoft will never, ever do that. It's even worse, though. They likely got remote access and not only do they have her credit card, they have also likely installed more malware on the computer. At this point, Ellen should call the credit card company, reverse the charge and have her card number changed.
Jay noticed in OS X El Capitan that there's something called "proxies." What is that? Leo says that unless he's using a proxy server, he should ignore it. If it has been set and he didn't know it, it could be a security software thing. Or perhaps a VPN. Proxies are used so that he can link another computer to get online, or use a different service. If it bothers him, he should just turn it off and see if it affects anything else. It could also be malware.
Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.
Tim updated to Windows 10 and now he can't get online wirelessly. Leo says Tim's Asus uses the Broadcom driver. It's the ASUS T100 driver package and he can get it at asus.com. Then all he'll need to do is install it via thumb drive. He can even do it on a Mac. Then he can install the drivers to his Asus from the thumb drive. He should just make sure the thumb drive is formatted to FAT32.
David upgraded to Windows 10 and now he can't open any spreadsheet attachment without entering a key. Leo says it sounds like Outlook is blocking the opening of attachments to protect him. This is because of ransomware, which has been triggered by opening an attachment. Ransomware, once opened, encrypts all user data and then asks for money to unlock it. So it's a security feature that it doesn't let him open those attachments. He may be able to disable that in settings, but the IT Department where he works probably has that enabled for a reason.
Johnny says that the FAA has advised airlines to ban the Samsung Galaxy Note 7. United has recently announced it and there's an airline in Australia that has banned it. But Johnny says it's going to be very difficult to enforce. Airlines can request no charging of phones while in flight. Leo advises returning the phone.
Travel tip of the week - Sign up for this daily HotSpots Newsletter. Find a whatever problems are happening all over the world.
Paul has his 50th high school reunion this week and he knows that everyone will have cell phones, taking pictures and uploading to social media. Paul wants to know how to get the images all together. Leo suggests using hashtags. If he places the hashtag all around the reunion and announces to everyone to hashtag every post, then everyone will be able to search and see them. He can also create a central shared photo album at Google Photos and invite them to the shared album.
Dan designed his website using Google Templates and it looks weird in Chrome. Leo says that it sounds like there's a problem with Blogspot. He may want to try regenerating the site. His content is separate from the template, so he can change the template and see what happens. Then if it's ok, go back to the original.
Damian is trying to get an app called AllCast to work on his PC with AllCast Receiver, but it won't work for him. It works on his brother's PC, though. Leo says that AllCast is a great program that allows you to cast to it through Chromecast and it was designed to work with any streaming player. You can even turn your PC into a Chromecast like device. It's kind of a hack, though, so it may not work consistently.
Stephanie would like to build an app. How can she find someone who can help her? Leo says that app ideas are a dime a dozen, and the trick is how to get the right person to make it and market it. There are great places to find a programmer. eLance is one such place. She should ask for references.