Hardware

Why does Netflix crash on my smart TV?

Episode 1352

Sandy from Orange County, CA
Roku Ultra

When Sandy tries to stream Netflix on her Sony Smart TV, the app crashes. Leo suspects that the app has become corrupted, and it appears to be a common problem on Bravia TVs. A refresh of the firmware should solve the problem. The OS in Smart TVs is terrible, though, which is why Leo always recommends using a Roku, Apple TV, or even the PlayStation to stream Netflix.

What does the blinking light mean on my computer?

Episode 1352

Donald from Winnipeg, MB CAN
Acer Aspire One

Donald has an Acer Aspire PC running Windows Vista and he's getting a steady blinking light. Leo says that the blinking can mean something. It's like the "Power On Self Test." The motherboard battery may have died, and the light is telling him to replace it. That's the cheapest and easiest fix. If that doesn't fix it, he should look at his desktop power cord. Then he can move on to the power supply.

What happened to my computer hard drive?

Episode 1352

Jennifer from Realto, CA
Hard Drive

Jennifer gets a boot error when she turns on her computer. Leo says that it's likely that her hard drive has died. Leo says the good news is that hard drives are cheap to replace and really easy to install. Also, since Jennifer had upgraded to Windows 10, all she needs to do is download and install Windows 10 with the media creation tool and a thumb drive. A solid state drive would speed things up too. She should make sure to get one with the same kind of connector. It could be SATA or IDE, so she should bring the bad hard drive with her. This is why backing up is such a blessing.

TV News Segment Triggers Amazon Echos All Over San Diego to Order Products

Episode 1352

Amazon Echo

A local TV news segment told the story of a girl who talked to Amazon Echo and accidentally ordered hundreds of dollars in toys and cookies through the automatic ordering feature. In doing so, the radio station triggered homes all over San Diego that have Amazon Echo to do the same thing. Leo says it's important to make sure you have parental controls on to avoid this, and to train yourself to not use the "A" word when talking about things it may mistakenly use to order for you.

What is the best computer for sketching and artwork?

Episode 1351

Terry from Burbank, CA
Microsoft Surface Studio

Terry is an artist with Disney Imagineering, and she wants to know what's a good computer to for sketching and artwork. Leo says that Microsoft's Surface Studio was just announced and it's designed with artists like Terry in mind. It has a 28" tilting display, pen stylus, and a new Dial that will enable her to change colors and other options with a turn of the wheel.

Will the new MacBook Pro handle my audio workflow?

Episode 1351

Adam from West Covina, CA
MacBook Pro with Touch Bar

Adam is looking to get the new MacBook Pro but he's concerned that it isn't high performance enough. Leo says that it does come limited with memory at only 16GB, and he won't be able to upgrade it. So what you buy is what you get. Whether it's right for Adam is subjective. Adam runs Logic and he's worried it won't be enough for him. Leo says Logic does take a lot of RAM, but Leo's used it for Logic and it works for him. That doesn't mean it will work for Adam, though, as his mileage may vary. Leo says that if Adam's iMac, at 32GB of RAM is bogging down, that should tell the tale.

What should I get for my first computer?

Episode 1351

Shirley from North Hollywood, CA
iPad Pro

Shirley is retired and is looking for a computer. Leo says that a Chromebook is probably the best option for Shirley, and she'll need an internet connection. Shirley could also get a Chromebook with LTE.

Another option is a tablet like an iPad or Samsung Galaxy Tab. She shouldn't get a cheap one, though. Leo advises getting one with LTE so that she doesn't have to rely on Wi-Fi. T-Mobile is a good option. Leo also advises a deal of $25 with unlimited data from them when she buys the tablet up front. That's a good deal.