Hardware

Laptop or desktop computers and any components within.

How can I reset my iPod?

Episode 1491

Stacey from Los Angeles, CA
Apple iPod Nano

Stacey made a one letter error setting up her iPod and she can't download any music on it. She went to the Apple store and the Genius punted and said to call Apple Care. Leo says that the music industry insisted on using a single iTunes account authorized to an Apple account. Stacey should be able to authorize the iPod using her Apple account. If she resets the iPod through iTunes, she should be able to set it up as a new device.

How can I connect Thunderbolt 3 to USB-C?

Episode 1491

Brian from Nashville, TN
SanDisk Dual Drive Type-C

Brian runs an external Thunderbolt 2 drive and Parallels to dual boot into Windows. He upgraded his SSD, which works on his laptop, but it won't attach to his Mac Mini. How can he adapt it? Leo says that the Thunderbolt 3 connector is the same as the USB-C connector. But that doesn't mean it has the Thunderbolt controller built in. So he may need to get a Thunderbolt 3 external enclosure to use it, but it's not cheap. He could use a Type A USB 3.1 data cable connector to the Type-C drive and he should get full throughput.

How can I stop my old PC from crashing?

Episode 1491

Austin from Beaumont, TX
HP all-in-one

Austin has a 5 year old HP all-in-one and it's crashing on him. Leo says it may be that simply backing up his data, wiping the drive, and reinstalling Windows could fix the problem by repairing any corrupt files. It will also clean out any background applications that are running in the background, taxing the system. Using the Windows 10 Media Creation Tool can help. Then he can go to the HP site and update all of his drivers. If it's not a hardware flaw, then that should solve the issue. But if the problem lingers, it could be time to replace the hard drive.

Why do I lose my external hard drive when my Mac Mini goes to sleep?

Episode 1490

Mars Worm from The Chatroom
Mac Mini

Mars Worm in the chatroom is having issues with his hard drive unmounting in his Mac Mini when it goes to sleep. Leo says that computers going to sleep has always been a pain, going back to the early days. Hibernation is even worse.

There is a tech note from Apple about that here, at support.apple.com. It's also talked about at blog.grapii.com.

How can I make use of the unallocated space on my file server?

Episode 1490

Tommy from Natchitoches, LA
Hard drives

Tommy has a file server, a C drive and a D drive, with shared files and folders. It has an unallocated space of 1TB. Leo says that's huge. His C drive has started to get full, and he needs to extend it, but he's limited in how he can extend that within Windows. It would have to be between the C and the D on his partition manager. Leo thinks this may just be a limitation of the Windows Partition Manager, so one thing he could do is go to EaseUS and get their partition manager to see if it can do it.

How can I securely wipe a computer hard drive?

Episode 1490

Julie from Valencia, CA
Hard drive

Julie recently lost her job after 25 years, and now she has to return the laptop she used. She needs to wipe it first, though. Leo says that laptop is company property and everything on it belongs to them, even if she has personal things saved on it. There is no way they can prevent her from doing it, but Leo advises talking to an attorney before she does.

What's a good mic for video?

Episode 1490

Leon from Glendale, CA
Plantronics USB headset

Leon is a knife and armor blacksmith and makes videos on YouTube. He wants to improve the video quality over a webcam that he uses. He also needs a better microphone. Leo says webcams have a built in microphone that work close up, but from a distance, he'd really need an off camera mic. A USB microphone would work, since Leon uses a webcam. He would just need to configure it in the webcam software while capturing.

Can I connect the Amazon Fire TV Stick to a hotel TV?

Episode 1490

Rick from Poinciana, FL
Amazon Fire Stick

Rick wants to know how he can bring his Amazon Fire Stick with him when he travels and plug it into the TV where he stays. Leo says that older TVs will require an HDMI to Composite converter, but newer TVs have HDMI ports. So he could just plug them in. Many hotel Wi-Fi hotspots require captive portal registration to use it, and the signal really isn't that good. Also some older TVs may not be HDCP compliant.