Best backup practices and recovering lost data.
Backup and Recovery
Why does it take so long for Carbonite to backup my hard drive?
Episode 1130
Daryl from
Daryl wants to know how long Carbonite will take to backup his hard drive. Leo says to take 740kbps x 60 then divide by 10. 10 KB per minute. If he does the math, it takes quite a bit of time. Carbonite knows this and as such, Daryl can request to have a hard drive sent to him and then he can back up his system and sent it back.
How can I make room on my iCloud for backup?
Episode 1129
Nancy from
Nancy has an iPad 2 and now she's running out of room. She's downloaded all of her pictures, but she's worried about Apple deleting her iCloud backup if she hasn't backed up within 180 days. Leo says it's easy to just turn on iCloud backup on the iPad in the settings and it'll do it automatically. But if she has run out of space, then Leo advises to either go in to the settings and delete the iCloud backup, or pay $0.99 for 20GB. Then she won't get that warning.
How can I get Carbonite to backup my data again?
Episode 1129
Chuck from
Chuck got a new computer and now he can't back up his new hard drive with Carbonite. Leo says he'll have to go into the settings and tell it where the data is now. Especially considering that Chuck has partitioned the hard drive and Carbonite needs to know where to find the data.
(Disclaimer: Carbonite is a sponsor).
How do I back up my microSD card from my phone?
Episode 1126
Paul from
Paul backed up his 16GB microSD card to his computer, and suddenly he's getting errors and can't see the card anymore. What can he use to recover the data and then back it up? Leo suggests PC Inspector to recover the card and then Helium to back it up.
How can I recover data from my phone's SD card?
Episode 1125
Paul from
Paul has an LG G3, took his memory card out, put it on another phone, and now it won't mount. Leo says it's probably a format that isn't read because the other phone is older. Now he can't get the data because the older phone damaged the card. Leo says that he can get a program that can read it called Recuva which is free. That should be able to get the data off. PC Inspector will also do it.
How can I reinstall Windows?
Episode 1124
Stephanie bought a Samsung Windows 7 notebook and it's been a disasterous affair. She wishes she had bought a Mac. Leo says that Apple has a much better way to teach users how to use computers with their One to One teaching. She tried to get tech support with a phone number given to her from friends who used remote desktop and now she got infected. Can she wipe it and start over? Leo says sure, if she has a system recovery disc that came with the computer. She should get her data off first, then wipe the drive and reinstall Windows. And she should make sure she updates it completely.
Why does my Time Capsule keep resetting?
Episode 1123
Tamara from
Tamara has an Apple Time Capsule and every few weeks it requires her to start over again with a new backup. Leo says it's possible that the hard drive inside of the Time Capsule is faulty or failing. Fortunately, she has a secondary backup via iCloud Backup. Leo says that's good news. So she doesn't have to worry about the data on the Time Capsule. Should she just demand Apple give her a new one? Leo says that it may not be a bad device, actually. It could be a network issue. But Leo says to bring it into Apple and talk to a Genius.
How can I use cloud backup to keep my files in sync?
Episode 1121
Juan from
Juan uses a backup program called "GoodSync," which he says does a good job back and forth. But he doesn't backup to the cloud, to work and home. What can he use that he can incorporate into his current setup?
How can I back up everything all at once?
Episode 1119
Bob wants to back up everything on his computer all at once. Does Acronis True Image do that? If not, what can? Leo says backup is a complex issue with different needs for different users. Restoring can be critical, especially in business. Acronis True Image is a very good solution, as is DriveSnapshot.de and Drive Image. CloneZilla is one for Linux.
How can I restore my backup quickly from Carbonite?
Episode 1119
Greg's PC got attacked by Crypto Locker, malware that encrypts user data and holds it for a ransom of $500. They require Bitcoin and they do that because it's not traceable. Greg decided to not pay the ransom, formatted his hard drive and now he's going to recover his data from Carbonite. But it didn't backup everything.
