Best backup practices and recovering lost data.
Backup and Recovery
Avatar is having trouble getting his pictures from his iTunes backup. Leo says that iTunes is a really old program now and Apple really needs to completely rewrite it. There is a backup icon that will enable him to back it up. On a Mac, iTunes will backup everything. On Windows, it backs the images up to "My Pictures" when connecting the phone. Avatar will need a photos app to do what he wants iTunes to do.
Lori wound up deleting all the audio files she had when she got rid of an audio recorder app. Leo says it won't be recoverable on the phone, but if she had a cloud backup, it may be. Since this just happened, it's possible to connect it via USB to a PC. She should make sure it shows up as a storage device. Then she can run a program like Recuva to recover the lost data. There's also EasyPhoneRecovery.com.
Ian is trying to back up his iTunes folder with a flash drive, but the drive turned out to be too small. How can he tell how large his library is? Leo says to open the iTunes program and look at the bottom of the window. That will give him a general idea of how big the media folder is and how much music it contains. He can also just right click on his iTunes Media folder and select "Get Info."
Sue needs to make more room on her iPad. Leo says to turn on iCloud photos, and select 'optimize iPad storage.' Not download and keep originals. Then it will backup the full resolution versions in iCloud and replace them with lower resolution versions to make room.
Cassie would like to carry a backup with her wherever she goes, just in case. Leo says that portable hard drives and thumbdrives are dirt cheap these days, so she can not only do that, but she can put backups in several locations off site. Can she back up multiple computers to the same drive? Leo says perhaps, but recommends doing an image instead. She should image each drive and then save those images to the backup drive. That way she can restore each separate image as required.
Leo recommends Drive Snapshot.
Lawrence has an issue with backing up his four computer's media files. Leo advises going with network attached storage that all four computers can access, and then back that up. Most NAS servers have software which will work with a variety of off-site cloud backup services like Carbonite.
Nicki saw an .exe file she didn't recognize in her system tray. Leo says that system trays hold icons of programs that are running and if she hovers over them, she should get some information. It could also be an error. It's causing security issues and Windows won't load her antivirus. It could be an infection, so she should update her antivirus or use Microsoft's Malicious Software Removal Tool.
Mary has an issue with Carbonite. It stops running during the backup of her iMac. She's uninstalled/reinstalled several times, and she's checked the firewall. Leo says that there's some sort of incompatibility going on and Carbonite should be able to walk her through it.
(Disclaimer: Carbonite is a sponsor)
Matt has a regular subscription to Carbonite with one computer, and a second account which includes his external drive. It hasn't backed up everything on his 2 TB hard drive after two months. Leo says that's not unusual. Upload speeds are a lot slower than downloads. It can't use the entire speed either, otherwise it would shut down everything else online. It gently backs up, and if he does the math, it would take many months to back up photos. Once it's done with that original backup, then it just backs up the changes. That's why Leo recommends not backing up everything, just data.
Christa has a bunch of photos that she's backed up to the cloud and to her external hard drive. But now on the cloud, her Picture Life backup has disappeared because the company was sold. What are her alternatives to back up?