Rich has a 27" Dell XPS All-In-One PC and he wants to turn off the touch screen. He tried deleting the driver, but the next time he reboots the computer, it just reloads it. He also tried disabling it, but that didn't work either. Classic Shell and StarDock's Object Desktop is designed to turn things off and replace stuff that's been taken out, so he could try those. It could also be that Dell has an underlying utility that keeps turning it back on.
Billy is about to make the switch to Windows. As an old timer, he feels that Apple has abandoned his demographic. So he bought a Lenovo X1 Yoga to replace his aging Mac laptop. Leo says that the latest Mac laptops with Touch Bar are annoying and the Touch Bar gets in the way more than it helps. Lenovo is doing a lot of creative hardware on the Windows side, as are other manufacturers.
Joe was forced to upgrade to Windows 10 and he hates it. How can he have it run like Windows 7? Leo says that Microsoft dropped the classic mode, but there's an alternative. StarDock has several apps that can do it under their "Object Desktop" tab. That's where he'll see Start10 and other apps that can make it look the way he remembers.
John is trying to update Windows 10, but he gets an error message that says it cannot connect to the update servers. Leo says that it seems to be an ongoing issue with many Windows 10 users. Microsoft has a troubleshooter online that can help solve that issue. Some have solved it by uninstalling the network card and letting Windows 10 reinstall it.
Annie had a video file folder on her computer that disappeared. The folder, files — everything. Leo suspects that a disk error occurred and when it was cleaned up, it was removed. More likely, the folder entry in the file allocation table was removed. Chances are, the data is still on her hard drive, they just can't be seen by the OS. It's like losing a card in a library card catalog.
Joseph is blind and he uses a screen reader. He wants to customize his Windows sounds, but he is having trouble doing it. Leo says to create day to day limited/standard user accounts to run. If his screen reader needs an administrator level, then that's OK.
Greg has an employee who downloaded the 32 bit version of Windows 10 and installed it by mistake, rather than the 64 bit version. Can he reinstall it? Leo says that he'll probably have to wipe the drive and install from scratch. So he should make sure to backup the data first and then format the drive. He can't just upgrade on top of it, unfortunately.
Mike finally installed Linux Mint into his old Dell laptop. When he was partitioning it, Windows wanted 2/3 of the drive for XP. He's not planning on using it that much, so he made it as small as he could, but it won't let him. Leo says he doesn't even need Windows if he's not planning on using it, so he can just delete the Windows partition altogether.
Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.