Windows

How can I transfer everything from Windows 8 to Windows 10?

Windows 10 Start Menu

Episode 1423

Gary from Florida

Gary got Windows 10 and didn't like it, so he downgraded to Windows 8.1. If he buys another computer, can he use the image ID of Windows 8 on it? Leo says he really won't want to do that. Ultimately, he'll have to go to Windows 10 and it's pretty much the same, anyway. It sounds to Leo like Gary didn't have his Windows 10 machine properly set up and he couldn't find anything he needed. Microsoft used to have a free utility called Easy Transfer Wizard, but they've killed it and now he would have to buy one from Laplink.

Why does my PC reboot sometimes?

Episode 1422

Joseph from Riverside, CA

Joseph built his own gaming PC but every once in awhile it reboots itself. Leo says it could be updating itself. But it also may be that a component isn't working well when it's cold, but when it heats up, it will work just fine. So an errant solder could be the culprit. It sounds like a hardware issue. Joseph should keep in mind that when he builds his own PC, he is his own tech support. He should check out the motherboard manufacturer and see if there's a recall.

Why doesn't text in Word work properly via remote desktop?

https://www.microsoft.com/en-us/store/d/word-2016/cfq7ttc0k5d7

Episode 1421

David from Pleasanton, CA

David can't highlight text in Excel or Word when he's in remote desktop with his Mac to his 64-bit Windows PC. Leo says that there may be an issue with the functions in remote desktop and he can verify that by trying with another PC. The Mac isn't using any resources, it's just a window. So there's something wrong with the 64-bit Windows PC that David's trying to access. Leo says that there's possibly bad rendering going on with Windows Remote Desktop. Alternatively, install Office for the Mac.

Why can't I reinstall Windows onto my PC?

https://commons.wikimedia.org/wiki/File:Windows_10_logo.png

Episode 1420

Mike from California

Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.

Can I reinstall Windows Vista on an old computer?

Windows 7

Episode 1418

Bruce from Carlsbad, CA

Bruce got an old computer and he is planning to do a reinstall of Windows Vista. He's wondering if he can wipe out all the partitions, but he's worried that he won't be able to restore it if he needs to. Leo says that Windows will save restore points, but Vista didn't have a restore partition with the Windows installer on it. So he'll have to keep the disc for restoring it if the need arises. Bruce should just understand that Vista doesn't have many updates anymore, so he should be careful using it online. If he can, he should try and get a copy of Windows 7.

Why won't my Lenovo Yoga connect to WiFi?

Lenovo Yoga 2

Episode 1411

Carrie from Hermosa Beach, CA

Carrie has a Lenovo Yoga 2 convertible and it won't connect to the internet. It's asking for an adapter. Leo says that the Yoga is wireless, so it shouldn't need an adapter. Leo advises going into the Device Manager by pressing Windows Key and typing "device," then pressing Return. This will show her a list of all her hardware. That will show her if there's a problem with the networking device. She can delete it and then restart the machine. Windows will then reinstall the device driver. There's also a WiFi on/off switch.