wifi

How can I get around work's locked down internet?

Computers

Episode 1462

Rick from Irvine, CA

Rick's wife is trying to get around her job's internet restrictions with a VPN. Is there any way to do that? Leo says probably not. They will likely have it locked down to the point where she can't get around it. Leo recommends using her mobile phone in hotspot mode. She should turn off Wi-Fi though because she'll still be under their policies even when she's on her phone using the Wi-Fi. The company has the right to not only prevent her from using her own devices on their network, but also to spy on her. So she should be careful.

Can I connect an external antenna to my Wi-Fi router?

Archer T2UH

Episode 1460

David from British Columbia

David's office uses a shipping container as an office and they have to use an external antenna to pick up the wireless signal, but it only connects to one computer. Can the external antenna be connected to a router? Leo says yes, it can, but the Wi-Fi standard is unique and router connectors vary. He'll need to go somewhere that can bundle the router with an attachable antenna to get the right match.

Should I have to pay to have my router updated?

Netgear Nighthawk AC1900 router

Episode 1456

Mark from Northridge, CA

Mark got the Nighthawk router and now he's hearing he has to buy a service agreement to have it updated for security after owning it for 90 days. Leo says that's outrageous. Security updates should be included in a $200 router. Paying $129 a year is ridiculous. But we expect really cheap gear now and with a single tech call, they can lose their profit margin. It's just the nature of the technology business. Security is a basic need, though, and that should be factored in.

Why can't I connect my Wemo to the internet?

Belkin Wemo

Episode 1452

Armando from Whittier, CA

Armando is trying to connect Wemo to his wireless router, but when he connects an additional one, it won't take his password. Leo says 2.4 Ghz is extremely congested now, so Leo recommends going into his router settings and changing it to allow his router to make changes automatically. That will enable it to choose the best channels. Doing it manually is tough and he'd need a Wi-Fi analyzer to do it. If he wants to do that, InSSIDer is a good one.

Why can't I connect to the internet on my laptops in Windows?

Wi-Fi

Episode 1452

John from Biddeford, ME

John is having problems with two Windows laptops (one 8.1 and one Windows 10). They will connect to the hotspots, but they won't connect to the internet. Leo says that's called "captive portal" and it requires logging in to gain access. It could also be a security update that is preventing it. It could be closing down a port that he needs to access the internet. He could try reinstalling the network driver.

How can I update my iPhone without wireless?

Apple iPhone X

Episode 1439

Howard from Mission Viejo, CA

Howard just got an iPhone X and he had to restore his iPhone 4 data to it. Leo says the fastest way to do that is to plug it into iTunes, back it up, and then restore to his new phone. It should take about 5 to 10 minutes. But his problem is that his network is wired and he can't get updates because it's Wi-Fi only. Is that true? Leo says not really. He can connect to iTunes, download the updates, and install them.

Why can't I get WiFi in my apartment?

WiFi

Episode 1422

David from Burbank,CA

David lives in a fifth floor apartment with 100 Mbps WiFi available. He can't get it on his floor, though. What can he do? Leo says that WiFi is generally limited by distance and David is just too far away from the access point. He needs one on his floor. If he can get his own modem, that's what he should do. He could also try getting a group together to get WiFi extenders and put a few on every floor. That would help.

Why doesn't Uber know where I'm at?

Uber for iOS

Episode 1417

George from Santa Monica, CA

George uses his iPad to call Uber, but they don't know where to pick him up. Leo says that's because the iPad doesn't have GPS. The app just has to ask for the address of where he is in order to find him. With a mobile phone, they would have his coordinates in the app. Without GPS, the app has to use other means to find his general location, usually it uses "WiFi triangulation," and that's not always very accurate. The app puts a pin where he is, and if it's using WiFi triangulation, the pin just goes close to where he is. The good news is he can move the pin in the app.