Uverse

Why is my Wi-Fi so slow?

Netgear Orbi

Episode 1496

Ron from Carlsbad, CA

Ron has UVerse and an extender and it slows to a crawl when he streams. Leo suspects that it's his modem that's causing the problem. It's likely an out of date modem that's slowing the network traffic down. Rebooting could help. A better Wi-Fi router could help too. Routers do wear out over time. Leo recommends the NetGear Orbi. He can set up the AT&T router to work in bridge mode and then use the new router to route the traffic. It'll be a lot better.

How can I bridge my UVerse Router?

Episode 1348

David from Los Angeles, CA

David is trying to put his router into bridge mode, but he's having issues doing it. Leo says that if he's using the cable router and modem, they may have disabled the router protocol that would do that. The chatroom agrees. He can't do that with an AT&T UVerse modem. It just won't let him have his own router.

Leo says David is better off going with Spectrum and buying his own DOCSIS 3 modem. Then he can do it himself and have more freedom. UVerse is very strict because of QoS.

Why is the audio cutting out on only some AT&T Uverse channels?

Episode 1235

Brent from Eastvale, CA

Brent has AT&T Uverse with the HD package, and on live programming such as football games and TV shows, the sound will cut out from time to time. He doesn't have the same issue watching movie channels, however. He has a Denon surround system that's only a couple years old. Scott thinks if it's only happening on certain channels, it would lead him to believe this is an issue on AT&T's end and not his. Scott suggests calling AT&T to report this to them.

How can I get my universal lifeline back?

Episode 1208

Jason from Newport Beach, CA

Jason has been having issues with his ISP because they've changed his internet to UVerse and disconnected his lifeline. Leo says that Jason should file a report with the California public utilities commission, because that's illegal. If he's disabled, as Jason is, then he has even more reason under the Americans with Disabilities Act. Contact TURN, The Utility Reform Network. They are a non profit consumer advocate organization. They'll be able to help.

How can I get my copper phone landline back?

Copper

Episode 1138

Jason from Newport Beach, CA

Jason has a landline that he uses for calls, but AT&T is now giving him uVerse and they didn't tell him. He's really not happy and wants to change carriers. Leo says that they probably disconnected his copper phone line as well. In fact, they probably cut the copper line. That's dangerous because only landline phones work during an emergency, and VOIP won't.

The FCC is looking into this practice for that reason. 911 will stop working when the power goes out. Jason should file a complaint with the Public Utilities Commission about it.

Why does AT&T's U-verse look so compressed?

AT&T U-verse

Episode 1071

Rob from Fairfield, CA

Rob has AT&T UVerse and looks really compressed. Leo says he hears that complaint all the time. It's likely that U-Verse does use a lot of compression, even though it's fiber, so they have no loss of bandwidth. On top of that, channels also are compressed. So there's compression all along the line. This is why broadcast HD is always the best, because there's no compression over-the-air.

Why does Outlook not download my mail from AT&T after the power outage we had? (Part 1)

Episode 889

Paul from Columbus, OH

Paul had a power outage and now his AT&T Uverse internet service is at half speed, and his email won't download in Outlook. Since AT&T's mail is through Yahoo, Leo suggested that Paul try accessing his email from mail.yahoo.com. Paul confirms that this does work. Leo thinks it's an issue on AT&T's end after the power outage in his area, and they don't have the Pop Mail server up yet.