Rob has a process in his Mac called "User Event Agent" and he doesn't know what that is. Is it necessary? Leo says it is. It just monitors all of his activity. This includes mouse key presses, typing, etc. If he were to stop it, his computer would become unresponsive. He shouldn't really get caught up with what he finds in the Task Manager, especially when the processor and RAM are being used.
Dale bought a Windows 10 DVD upgrade disc because he couldn't download it. Leo says he should be able to download it by pressing the Windows Key + "Update and Security." Then he can enter the new Windows 10 Pro product key, press "next", and it should download for him.
Brett just updated to OSX Mojave and hangs up on the login screen. Leo says clearing the PRAM or parameter ram can sometimes solve issues like this. Also, reboot with CMD R and that will enable you to reinstall the OS. Maybe it wasn't updated properly. If that doesn't work, Leo recommends making an appointment at the Genius Bar in the Apple Store.
Chatroom says to boot into safe mode, press and hold the shift key, and it will install the absolute minimum. If it works OK after that, then there's an app that isn't compatible that's hanging things up.
Matt is thinking of getting a MacBook Air with an i7 or a Mac Mini. But he's been holding off because he keeps hearing rumors of new models. Leo says that the problem with those two devices is that they haven't been updated since 2015, so buying one will get him an antiquated processor. The screen is also low resolution by comparison to today's standards. Leo also says that the rumor of a Mac Mini is extremely unlikely. There's no real data to support it. In fact, since Apple is more focused on mobile devices, it's more likely that Apple will discontinue it entirely sooner or later.
John gave his mom an Acer Cloudbook and it's really slow. Can he replace or upgrade it? Leo says that the Cloudbook is part of Acer's cheaper consumer line, and it will likely cost more to repair than replace. And at 32GB, and 2GB of RAM, he'll be better off buying a newer one and spending a little more on their higher end line. Then he could give that Cloudbook to his son and let him play Minecraft with it.
Carlin has an iMac that's about 6 years old and it's getting slower and slower. She brought it into a technician, who said it was too old to get parts for it. Leo says that's not really accurate. It's always best to take the iMac into the Apple Store when it needs repair or upgrading, and it can be upgraded.
Kathy is getting the same message that Yahoo isn't going to support her browser in the future and she's not thrilled having to move to a new browser. Leo says that if she doesn't care for Chrome, Firefox has gotten a lot better again and he's been using it a lot lately.
Manny has a 2013 MacBook Pro but he needs to upgrade and he's annoyed that Apple has removed the function keys in favor of the Touch Bar. Leo says that there is a 2017 MacBook Pro model that comes with the last batch of function keys. But this year, they aren't making them anymore. So it looks like the time for function keys is now over. Leo says that the speed of the i9 has made it worth it, though. The keyboard has also been improved thanks to a silicone dampener. The Touch Bar isn't really a bad idea, but hardly any apps support it.
Sarah wants to know if she should upgrade to Mojave with her eight year old laptop. Leo says that if Apple lets her, then she should. Since she can run High Sierra, there's a good chance she will be able to. If it's not compatible or really makes her Mac sluggish, Apple probably wouldn't let her.
Dana has a 3G smartphone with Verizon and hears they are going to turn off the towers soon. Leo says yes. The plan is to turn off all 3G towers within six months in favor of LTE. They're not even activating any 3G phones anymore. So the future is calling! Pity is, those phones still work as phones. It's a shame that they'll just end up being in a landfill.