Dale has problems with his text messages: He doesn't get the entire long message, and it's all chopped up out of order. Leo says it's the carrier that is limiting, or "truncating" his SMS text message to 160 characters, chopping it up, and sending it out in multiple bursts. It's an issue with Sprint, unfortunately. If he can start using a messaging app and convince everyone in the family to do the same, he won't have this issue.
Christina keeps getting text messages from a number she doesn't recognize. And it's creepy. Leo says sometimes those messages are spoofed with a number id that doesn't exist and it's largely SPAM. Not much you can do but have your cellphone company block them. If it's the same number. If the number changes, it's a real problem to stop it. And if it's harassment, it may be a crime.
Jeanine wants to know how to retrieve text messages from an old phone. Leo says that there are several ways to do it. Sometimes they are stored up in the cloud with the carrier. She can ask the technician at the phone store to transfer all the data over. There are also apps that will enable her to do it, including Android apps like SMS Backup and Restore. She can put it on the old phone and it will back up all the messages to the cloud.
Karen has a ZTE Android phone and she wants to save her text messages. Leo says there's an app called SMS Backup and Restore and it can save text messages for him. If that doesn't work, she should keep looking in the Google Play store.
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Scott is an independent author and he says he's worried about data protection requirements under the EU's GDPR rules. Leo says that requirements for data protection is different for an individual than they are for a company with 250 or more. One can use MailChimp to do GDPR and protect the client's data. If he/she has a website that's log enabled then they would also have requirements. It's also not completely clear what the EU's GDPR requirements are, especially for small businesses. The EU is more interested in larger companies than the little guy.
Chuck needs an option to be able to grab an image of his text messages and produce a PDF of it. Leo says that's easy on a Mac because he has access to Apple Messages, but he doesn't have the ability to include Android text messages. Leo says that a Google Voice number may be the ideal option using Hangouts.
Phil is having issues with Google Voice, missing text messages, and voicemails. Leo says that Google has let Voice fall in quality since it bought it and may be moving away from it as a viable service. Even Hangouts isn't what it used to be. Leo used it when it was originally called Grand Central and it was great. But over the last year or so, it's really gotten hit or miss. Nowadays, Leo just uses it as a call forwarding service. But it may not be Google's fault. It may also be phone carriers who are engaging in anti-competitive behavior.
Larry says that Google Maps thinks he's still living at his old home. He's since moved and he wants to know how to reset it. Leo says to use those three lines in the upper right-hand corner and select "your places." Then he can edit or delete them.
Alexandra works for a non-profit and she's having issues sending text messages to large lists of clients. There's now a limit of only 10 per text. Leo says the same thing happened with email. It's all because of spam, so they're limiting it. That's why Leo recommends a mass text service. Leo recommends EasyTexting.com. They offer low cost or even free service for non-profits.
Larry wants to know if sending messages via Facebook affect his data caps. Leo says it's a data only program, so that would be yes. But it's probably not going to affect his data usage by much. Messages from Facebook aren't SMS. They are data based messages. SMS messaging is on the way out. This is why carriers are readily offering unlimited texting plans.