Jeffrey has a Samsung S4 that doesn't recognize the SIM card frequently, and asks him to constantly restart. Leo thinks he likely has a loose SIM card and recommends re-inserting it. SIM cards can also get damaged, though Jeffrey should at least have the option to take it to the T-mobile store and ask for a fix.
Bill is having trouble dialing phone numbers with T-Mobile where he lives, but he can still receive calls. Leo says that because Bill lives in Mexico, it's likely that he has to add the country code, known as 11 digit calling, in order for the call to be properly routed. Otherwise, it won't work.
Gloria wants to know about the cheap T-Mobile $30 plan. Leo says it's available, if she can find it. It's buried deep in T-Mobile's website under the prepaid plans. The easiest way to get to it is to google T-Mobile and $30 plan.
Alan has had a bad experience with several cell providers and he doesn't know who to trust. T-Mobile shut down GSM, so he couldn't use his phone. He went to AT&T, and they gave him a data only contract, leaving him without the ability to call or get text messages. He also can't afford to buy a smartphone.
T-Mobile has announced that it is launching its own Android phone called the REVVL, made by Alcatel. The phone will have a fingerprint sensor and cost $125. Leo says that security patches must be done regularly or saving money on a house phone simply isn't going to be beneficial.
Paul and his wife are traveling to Croatia Saturday and he's worried about data roaming charges. Leo says that international data is rapidly changing thanks to T-Mobile's free Edge data plan that started last year. As such, AT&T has changed from offering an expensive data package to a "day pass."
Google Fi is a solid option, because they would pay as they go at $10 a month. If they have a Google phone, then they'll be in good shape.
Kyle is interested in Google Fi and wants to know how they calculate the data charges. Leo says that Fi is a better deal than T-Mobile if he uses less than 5GB of data a month since they charge $10 per GB. If he uses more than that, then T-Mobile is a better deal. Google Fi would give him T-Mobile, US Cellular, and Sprint service all merged together.
T-Mobile may be #4 in the cellular game, but they walked away a big winner in the recent FCC Spectrum 600MHz auction, paying nearly 8 billion dollars for the nationwide rights to that band. Although phones don't operate in the spectrum yet, they will be rolled out by year's end. Then T-Mobile will offer 4G LTE services in that market. Comcast also bought some, signaling they are planning to get into the mobile business. The rest were split between AT&T and US Cellular.
Bob is going to Iceland and Finland and wants to know where he can get prepaid wireless SIM cards. Leo says to check out Prepaidwithdata.wikia.com. You'll be able to find out which SIM to get for your phone in the country you're visiting. The phone needs to be unlocked, but as long as you're in good standing with your carrier, they should be willing to unlock your phone for you. Many carriers like T-Mobile are starting to offer international data roaming for free at speeds as fast as LTE.
Mike got a Samsung Galaxy S7 and he's concerned about the same battery issues happening to the S7 that happened to the Note 7. Leo says that's not a concern as it's a completely different design. We have no one to blame but ourselves since we're always demanding a thinner phone. Leo would rather have a thicker phone and better battery life.
Mike's Galaxy S7 has cracked twice. What case should he get? Leo says that it really doesn't matter if he's clumsy. Leo doesn't even use a case.