sync

Why am I backing up two copies of everything?

Episode 1508

Paul from Columbus, OH
Second Copy

Paul had a Dell XPS computer, then he got an iMac running Boot Camp. He hasn't been backing up since December. He changed the file structure when he moved to the new computer, and now his backups are duplicates instead of a select backup folder. Leo says he can tell his operating system where his home folder is in the partition. Once he's done that, he can delete the duplicates.

Why do I have hundreds of strange contacts on my phone?

Episode 1490

Bob from San Jose, CA
Samsung Galaxy S9

Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.

How can I transfer data from an old iPad to a new iPad?

Episode 1445

Barb from Rancho Mirage, CA
Apple iPad Pro

Barb wants to give her old iPad to her granddaughter. She wants to know how she can transfer her old data onto her new iPad and then wipe the old one. Leo says to connect her iPad to her computer and fire up iTunes. Then she can run the backup and sync utility (it should run automatically). Then, she'll check the iPad icon on iTunes and see when it's synced. She can also check encryption. That will encrypt everything including passwords. She'll just give it a master password, and then it'll backup the iPad.

Can I sync Outlook with my new Android phone?

Episode 1441

David from Anaheim, CA
Samsung Galaxy Note 8

David has finally made the "switch" from iPhone to a Samsung Galaxy Note 8. It seems easier to sync, but how does he sync up his Outlook? He should sync using Google Contacts first. That's' a good way to have it everywhere. He can then sync to any phone, computer, or tablet. Leo says Outlook on Android is very good as an app. So rather than try to sync it, David should try using the Outlook app. It's very good. Then Outlook on Android will pull from it. Is Android secure?

What happened to my phone contacts?

Episode 1404

Rick from Victorville, CA
Google Contacts Logo

Rick has an Outlook account on his HTC smartphone, but when he updated the phone, it stopped syncing and erased all the contacts on his phone and his Outlook account! Leo says it sounds like the sync went the other way and wiped out his contacts. This is why Leo always recommends not only backing up your contacts before doing this, but also relying on Google's Contacts in the cloud.

What's the best app for organizing photos on my phone?

Episode 1402

Craig from Carlsbad, CA
Google Photos

Craig wants to know what photos app to use for his camera? Leo says that he likes Google Photos because it will do an automatic sync backup of all his photos every day. The problem is that his phone has its own photo app as well and so he'll end up with more than one copy of a photo, and it's hard to organize them that way. And it won't pick up where he left off. Apple's Photos app does. But Android phones don't have that capability and neither does Google Photos.