sync

How can I transfer photos from my desktop to my mobile device?

Episode 1602

Vino from Long Beach, CA

Vino wants to know how to upload his photos from his desktop to his mobile phone. Leo says that Google Photos is the best way, and it's free. YOu just download the Photos Sync app and then backup up all your images to Google Photos. Then you can download the app, view them on your phone, and download them from there.

Why can't I delete Facebook?

Facebook

Episode 1586

Robert from Stevensville, Montana

Robert wants to know how to delete Facebook on one machine without it returning on another when they sync up. Leo says that Google Chrome makes bookmarks and if you have a bookmark for Facebook in Chrome on one computer, it'll return on another through sync. So turn off sync. If you areĀ also signed in on a public computer that could cause it as well.

Why aren't my files syncing properly?

Files

Episode 1548

Roy from Orange County, CA

Roy uses Google Drive and DropBox, but he's having issues with syncing folders to his other services. Leo says to check which folders are synced in the settings. He can also look at a third party service like ODrive. It will do all the syncing and will even merge all of his backup options except for Apple iCloud. He can also use a network attached storage device, which will also have a sync utility.

Why am I backing up two copies of everything?

Second Copy

Episode 1508

Paul from Columbus, OH

Paul had a Dell XPS computer, then he got an iMac running Boot Camp. He hasn't been backing up since December. He changed the file structure when he moved to the new computer, and now his backups are duplicates instead of a select backup folder. Leo says he can tell his operating system where his home folder is in the partition. Once he's done that, he can delete the duplicates.

Why do I have hundreds of strange contacts on my phone?

Samsung Galaxy S9

Episode 1490

Bob from San Jose, CA

Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.

How can I transfer data from an old iPad to a new iPad?

Apple iPad Pro

Episode 1445

Barb from Rancho Mirage, CA

Barb wants to give her old iPad to her granddaughter. She wants to know how she can transfer her old data onto her new iPad and then wipe the old one. Leo says to connect her iPad to her computer and fire up iTunes. Then she can run the backup and sync utility (it should run automatically). Then, she'll check the iPad icon on iTunes and see when it's synced. She can also check encryption. That will encrypt everything including passwords. She'll just give it a master password, and then it'll backup the iPad.