Paul had a Dell XPS computer, then he got an iMac running Boot Camp. He hasn't been backing up since December. He changed the file structure when he moved to the new computer, and now his backups are duplicates instead of a select backup folder. Leo says he can tell his operating system where his home folder is in the partition. Once he's done that, he can delete the duplicates.
Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.
Alan tried to sync his contacts in Outlook and they've disappeared. What happened? Leo says that sync is often fraught with peril because that kind of catastrophe can happen easily, especially when there are duplicates. He recommends creating a backup on Google Contacts and restore when disaster strikes.
Frank is having issues with Firefox. He loses his logins, bookmarks, etc when logging into another computer. Rich says Frank needs to turn on Sync in Firefox in order to see them from computer to computer. The other option is to use Safari on his computer since he also uses an iPad.
Philip keeps getting messages that his OneDrive is full on Windows 10. Leo says that OneDrive is built into Windows 10 and it syncs his data to it online. He can't really remove it, but he can disable it. This article at support.microsoft.com explains how to do that.
Barb wants to give her old iPad to her granddaughter. She wants to know how she can transfer her old data onto her new iPad and then wipe the old one. Leo says to connect her iPad to her computer and fire up iTunes. Then she can run the backup and sync utility (it should run automatically). Then, she'll check the iPad icon on iTunes and see when it's synced. She can also check encryption. That will encrypt everything including passwords. She'll just give it a master password, and then it'll backup the iPad.
Diana just bought a second tablet. How can she sync her games on both so she can play them? Leo says that's a feature of the game itself, not the OS or the tablet. She may have the ability through Google Play Games, but the app must support it.
David has finally made the "switch" from iPhone to a Samsung Galaxy Note 8. It seems easier to sync, but how does he sync up his Outlook? He should sync using Google Contacts first. That's' a good way to have it everywhere. He can then sync to any phone, computer, or tablet. Leo says Outlook on Android is very good as an app. So rather than try to sync it, David should try using the Outlook app. It's very good. Then Outlook on Android will pull from it. Is Android secure?
Rick has an Outlook account on his HTC smartphone, but when he updated the phone, it stopped syncing and erased all the contacts on his phone and his Outlook account! Leo says it sounds like the sync went the other way and wiped out his contacts. This is why Leo always recommends not only backing up your contacts before doing this, but also relying on Google's Contacts in the cloud.
Craig wants to know what photos app to use for his camera? Leo says that he likes Google Photos because it will do an automatic sync backup of all his photos every day. The problem is that his phone has its own photo app as well and so he'll end up with more than one copy of a photo, and it's hard to organize them that way. And it won't pick up where he left off. Apple's Photos app does. But Android phones don't have that capability and neither does Google Photos.