Jack has an Epson printer and is having issues scanning from the control panel. It says it can't find the computer, even though he can print wirelessly. Leo suspects that there may be a driver issue on the computer. He recommends removing the printer and scanner drivers, reboot and reinstall. He can also try scanning to another computer. If that works, then it isn't the driver at all, it's an issue with the computer.
Joseph wants to know what scanners and OCR software is the most accurate. Leo says that optical character recognition software has made great strides, but it isn't perfect. It still has issues with tiny letters and handwriting. If he's looking for a perfect copy of a text, it's not really going to give him a letter for letter identification. But it will be close. Nuance makes the best software out there.
John wants to know if a Chromebook will work with a printer/scanner. Leo says they will work wirelessly through Google Cloud Print. Most new printer models support the Cloud Print standard. Chromebooks probably don't have drivers for peripherals, so the wireless Cloud Print setting is the way to go. John should look in his printer settings for how to set it up. Then he can set it up through his Google account. He'll just print and then it sends it to his printer via the internet. A laser printer is probably best for John since he's a trucker.
Rex is having issues with his printer and was told to delete the printer driver to fix it. Will that work? Leo says that if he deletes a bad driver, Windows will look for a new one and reinstall it. But it will be the latest driver that Microsoft certifies, and that could fix the problem. Rex could also be dealing with a bad spooler. Leo recommends using Hamrick VueScan as his scanner driver. It has better settings, and could work better for him.
Scott would like to replace his old scanner. Leo recommends the Epson Perfection Scanner.
He also wants to scan some old home movies, but he doesn't want them burned to DVD. Leo says that it's still digitizing and he can then rip it. It would be standard definition, though. Dazzle made video converters for years that were the easiest.
(Disclaimer: Epson is a sponsor)
Percy wants to know if there's a way to scan negatives with an Epson printer. Leo says not the Fast Photo printer. It has a sheet feeder that you can stack photos into and scan, but negatives require different hardware. You can bounce light off a print and reflect it, but in order to scan negatives, you have to shine the light through the negative into the camera.
VJ has an Epson printer/scanner and he can't connect to his Windows 10 laptop even though he has the latest drivers. Leo says that upgrades do break connectivity sometimes and it could be that VJ installed the 32 bit drivers instead of the 64 bit drivers. It may be worth trying third party software. VJ should try unplugging and plugging it back in. See if the USB driver is seeing the scanner. He should press Windows Key + X for Device Manager. He also should try a different USB port.
Robert has an old Brother all-in-one printer, but it isn't supported with Windows 10 or even Windows 8. He can only do basic printing, but no scanning. How can he get around that? Leo says it's frustrating when support ends for a product. Leo says that Robert could get a third party scanner driver that will work. Ideally, he'll want a solution from Brother, but Leo says Hamrick's VueScan is a good option.
Mike bought a new computer and now he needs to get a new scanner because his old one isn't supported in Windows 8. He doesn't want to spend a lot of money. Leo suggests Epson scanners. They're great and they're what he uses. They have several different models with various features, so he'll want to select the one that does what Mike needs.
(Disclaimer: Epson is a sponsor)