Gary wants to buy a PC for video editing. How much should he spend? Leo says that just about any PC can do video editing. The money comes from how much performance he'll want. Leo uses a Dell Precision Workstation with Xeon processors that scream. So they are very powerful and expensive. An iMac would be more than adequate, though, to capture and edit home movies. A MacBook Pro would also work.
David got an email advertising a computer ideal for seniors. Leo says that FirstStreet for Boomers and Beyond sounds like a WOW computer and Leo has played with it and kind of likes it. It runs Linux, so it's very secure. It has a browser, email program, and video chat. But Leo has a problem with the price. It's about $1,000 and it may require a subscription to their service. It's also the only one company that supports it. Leo says that using a Chromebase desktop is a better option, and it's half the price.
Tony's wife has a laptop that's dying. Should he buy her a new laptop or a desktop? Leo says that as time goes on, more people are doing their computing on mobile, so if she needs a new computer, going back to a desktop for those times she has a few hours to sit and surf may be a better option. It's certainly more affordable. All-in-Ones like the HP EliteOne is a good option, and it's very attractive on the desk. Dell makes some nice All-in-Ones as well.
Joseph built his own gaming PC but every once in awhile it reboots itself. Leo says it could be updating itself. But it also may be that a component isn't working well when it's cold, but when it heats up, it will work just fine. So an errant solder could be the culprit. It sounds like a hardware issue. Joseph should keep in mind that when he builds his own PC, he is his own tech support. He should check out the motherboard manufacturer and see if there's a recall.
Erick is having issues with his Dell laptop batteries swelling and causing a bulge in his laptop. So Dell replaced not only the battery, but the entire laptop. Could it happen again? Leo says that all manufacturers have had issues with swelling batteries, but it's unlikely that it will happen again. If it does, it's in their interest to replace it because after swelling of a battery comes catching fire and explosions.
Bernie bought a Toshiba laptop. Leo says that the Portege was great back in the day, and the new version is pretty sweet. So if he liked the Toshiba Satellite, then who's to say what's better? It comes down to what he likes and Toshiba still makes a 17" laptop. The customer service isn't great, but that's true of most PC makers unless he were to buy their gold support package.
Paul is looking to buy a PC for his grandson who needs it for school and who's into Minecraft. Can a Chromebook work for that? Leo says that a Chromebook is great for students, and he can use many apps online. But since he needs to use specific applications and is into gaming, he'll need a PC. Leo likes Dell and Lenovo. Getting one with a touch screen is a good idea, but that's going to get pricey. Black Friday sales are still going on, though. Acer is a good low cost, high quality laptop. He should Avoid HP.
The Microsoft Surface Studio is, believe it or not, Microsoft's first desktop computer. It's got a high resolution 27" screen and Leo simply can't stop playing with it. It's ideal for artists. It's expensive, though, at $3,000. What's disappointing is that the low end model at that price point only has 8GB of RAM, an i5 processor, and a 5400 rpm spinning hard drive. So Leo thinks it's a bit underpowered. He also says it's a great tool for those in creative endeavors.
A friend gave Jerry an old laptop that doesn't work very well until it warms up and he wonders if the power supply may be dead. Leo says it's possible. It's also possible that some of the solders on the motherboard really don't work well until the computer heats up and it seats the solder connections better. That was very common in the early years.
Russell has been "banned" by HP from being able to buy a computer anymore because he complained about a broken computer they had sent him. Leo says that the PCs from HP have improved since 5 years ago. The ban is still in place, though. Leo says he's never heard of that before. It's odd, but he should just take his business elsewhere! Leo says that Dell is very good. The customer service has fallen since prices have dropped, but the computers are still very good. He should want to get a higher end model.