After a few years, Rich needs to get a new battery for his S5 and he can only find used ones. Leo says it sounds like nobody is making them anymore. Beltran and IFixIt both offer new batteries for the Galaxy S5. You can also go to the Samsung Factory Outlet.
Gary has an older Motorola Moto X and he has to root the phone to install Android 9. Is it secure? Leo says yes, all it really means is that you're an administrator. And Google is fine with it. But remember, once you root, you can be your own worst enemy and cause problems. But if you're smart enough to root it, then you're fine. To know how, go to XDADevelopers.org.
Roger bought a "dumb phone" for him and his wife. Leo says he calls them feature phones. Roger says that they didn't know anything about the dumb phone. But when he charges it up it is dead within a day. Leo says that shouldn't happen - feature phones should last days. Leo says that Roger should take them back and ask for one with better battery life. In fact, he shouldn't even have to pay for it.
Tom wants to know if he can downgrade to Windows 7 from Windows 10 without it upgrading automatically. Leo says that after 30-60 days, that ability has been lost. It makes it really hard to roll back unless he decides in that time frame. The only option is to make a Windows 7 Image and keep going back to it.
Tom was going to buy the Motorola Moto G6, but the G7 came out. That caused the price of the G6 drop by $50. Is it worth buying the G7? Leo likes them. So will there be a huge difference? Not really. There's no need to wait for the G7 to be shipped.
A propaganda app by the PRC Communist party is the number one app in China. Leo says it must be quite boring.
With the huge suggest of Pokemon Go, the game's creator, Niantic, is set to release a new version set in the world of Harry Potter. Leo says you think it's bad now, wait until you can go after Dementors with your virtual wand. And Niantic has it's hands full right now, as home owners have sued the company over people trespassing on their private property looking for Pokemon monsters.
Gary has a Motorola G5 plus mobile phone with T-Mobile and after his phone updated, his WiFi calling option won't connect. Leo says the culprit is that the update broke that feature, and it is only a matter of time before Motorola puts out a fix. Leo says that his router may also have an issue with it. He may need to log into the router through the browser and reenable port forwarding or open port option with UDP enabled.
Marie has a Samsung Galaxy S8 and has forgotten the password pattern to unlock it. She wants to back up her messages. Leo says that the phone store may be able to get the data off it. Even better, a third party cell phone store may be able to do it better than AT&T can. The downside is the data will be encrypted unless she can unlock the phone, and that may require resetting the phone. Check with the carrier. They may have copies of the messages.
Leo says Anker, Aukey, and Belkin are the best places to buy third party lithium-ion batteries for devices. Stick with reputable manufacturers. Otherwise, users risk having an explosive event.
Gloria is getting her first smartphone and she's shopping at Walmart for it. Leo says she has to decide what service she's going to use. Walmart will try and get her to do their service called Straight Talk, which is pay-as-you-go and can work with various carriers. Next, she'll want to think about how much data she needs. 2GB when first starting out is fine and Leo would also recommend getting an iPhone. It's her first smartphone, and it's just plain easier to use.