Jason's iPhone 6S battery is swelling. It's the third time it's happened. Leo says he'll have to go to Apple and have them escalate the issue. He should do that fast because the battery replacement program is ending. In fact, maybe he should make the case for a new iPhone 6S altogether.
Ed thinks the iPhone is more secure than Android because malware always affects Android, not Apple. Leo says that Apple keeps the iPhone more sandboxed and doesn't allow users to install anything but apps approved by Apple. Google, by contrast, allows alternative Android stores, but they do require all apps in the Google Play to be approved. Apple is only marginally more secure. Bottom line, Apple will protect his information, and Google will sell it.
Gary is about to get an Android phone and is concerned about security. Leo says that mobile phones have enhanced security with apps sandboxed from one another, and as such, are extremely secure. Android also has a mobile kill switch for apps, so if a bad app is installed, Google can kill it. So he doesn't really need an antivirus app for his smartphone. He should just make sure to only install apps from reputable sources.
Chris wants to talk about how good smartphone cameras are getting. They're getting so good that many people have simply stopped using DSLRs and personal cameras. There are three areas that smartphones are chipping away at standalone cameras:
Richard wants to know if apps on his smartphones can track him if it's off. Leo says no. No app can track him if the phone is off. But it's not very useful that way. He can either remove the app, or revoke its permissions. Can the government remotely turn it on? Leo says no. Not yet, anyway.
Milan has a OnePlus 6, but his carrier, AT&T, doesn't support voice-over Wi-Fi with it. Leo suggests a microcell, or femtocell, and tell them he's moving to another carrier if they don't give it to him. Another option is to use an app like WhatsApp or Google Voice to do it. According to the chatroom, it has to be an AT&T branded OS to support that feature.
Here's a list of the phones AT&T supports with that feature. (Thanks ScooterX)
In what could simply be a case of hitting a speed wall, the latest sales figures indicate that smartphone sales began a decline in 2017, with sales in the US declining for the first time in 2018. Market saturation is nearing 100%, and everyone who wants a smartphone has a smartphone. Phones are now like cars, which you don't really replace as often anymore, since the new phone won't be significantly better.
Tim is tired of getting phones with overlays and corporate logos in the OS. Where can he get a simple, vanilla Android phone? Leo says that the Google Pixel 3 is what he'll want, and there's some great deals to be had. And with the new Night Shot mode, it's by far the best phone on the market right now. The key though, is to avoid getting it through a carrier.
Joseph wants to know if there's any way to turn off active noise cancellation on his Motorola Moto. It is cancelling out his own voice! Leo says that under voice privacy, there is a voice cancellation feature. He can disable that. Motorola says it needs to be physically repaired in the phone. If that doesn't work, he can always put tape over the second mic.
Patrick bought a Samsung Galaxy S9 at Best Buy for Black Friday. Can he just drop his SIM card in or does he have to get it activated? Leo says he should just be able to drop his existing SIM into it and get started. Leo says that the FCC doesn't like carrier locks if the carrier isn't subsidizing the phone. So all he'll have to do is call the carrier and ask them to unlock it, if he needs to. But if he's a Verizon customer, it shouldn't be locked at all, and since he's not switching carriers, it should work if it uses the same SIM.