MMS

Why can't iPhone users get my SMS Text?

Episode 1384

Alan from Honolulu, HI
Messages in iOS 10

Alan is a little league baseball coach and he's trying to create group texts for all parents and players. Everyone gets them except the iPhone users. Leo says that while Apple doesn't support group messaging to Android, Android supports it to iOS. However, there are many different ways to send messages in Android including. If everyone is getting them except one person, it could be that she's got group messaging turned off on her phone, or some setting that blocks it It may be that she disabled receiving MMS because of a flaw that came up last year.

How can I back up my text messages?

Episode 1303

Reilly from Spanish Fork, UT
SMS Backup and Restore

Reilly wants to know how to backup his text messages to his computer. For iPhone, PhoneView by eCamm is the way to go. For Android phones, SMS Backup and Restore by Carbonite gets 4 1/2 stars, which is pretty impressive. It will back up his messages to Google Drive or DropBox, and it's free.

What's the difference between SMS and MMS? Leo says that SMS is text, MMS is media/images.

Why can't people play the videos I shoot with my iPhone?

Episode 1156

Amy from Newport Beach, CA
iOS 8

Amy is having trouble sending videos to Android with her iPhone 6. Leo says the problem is likely with AT&T and it should be fixable. Text messages are handled with SMS, while video and photos are sent via MMS, or through Apple's Message. So it's likely Amy's MMS is misconfigured. Leo says to talk to a genius at the Apple Store and ask them to fix it.

Why can't I send MMS text messages in Google Voice?

Dan from Chesapeake, VA

Episode 1132

Dan has two separate phones, an LG G3 and an HTC One on T-Mobile, with two separate SIMs ( a micro and a nano), and two separate lines. He can't figure out how to send multi media text messages in Google Voice. Leo says that Google just recently decided to support MMS, but it may have not happened yet and Verizon doesn't support it. T-Mobile does though, and Dan uses both.

How can I use MMS on an iPhone on T-Mobile?

Episode 942

Annette from Tustin, CA
Apple iPhone 5

Annette bought a new iPhone 5 and she can't send pics to her friends running Android through text messages. Leo says that since Annette is using an iPhone on T-Mobile, the phone isn't configured right for iMessages, is getting confused and won't default to MMS. Here's a technote from T-Mobile. There's also a youtube video that will walk her through it called How To Fix MMS on iOS 6/6.0.1 iPhone 5/4S/4/3Gs Tmobile.