internet access

Why doesn't my landline work?

Episode 1480

Gloria from Valley Village, CA
flickr.com

Gloria is having trouble getting a local radio station over her landline. Leo says that often happens when living near a powerful 50,000 watt radio station. It can not only leach into phone lines, but also teeth fillings. She also has a modem connected via splitter so she can plug in her phone. Leo says to try removing everything and plug the phone directly into the wall. Leo suspects the phone line was accidentally cut, and she should call the phone company.

Why am I getting an insecure website warning?

Episode 1471

Kimberly from Carlsbad, CA
Browser warning

Kimberly is having issues with her U-Verse internet access after wiring her computer directly. She sees things on her browser she doesn't like. Her "IT guy" says it's an IP issue. Leo says someone is overthinking it. It's not an IP issue. IPv6 is invisible, so that shouldn't make a difference. Not all sites are secure, the only ones that are should be the ones she's giving private information to. And a log in form could be secure while a page is not. Yahoo isn't the greatest ISP to rely on, either.

Does net neutrality affect access in Canada?

Episode 1456

Isaac from Ontario, Canada
FCC

Isaac is worried that the new Net Neutrality rules in the US will affect his internet access in Canada. How can he get involved to try and prevent that? Leo says that as the US goes, so goes the world. Net Neutrality is definitely in jeopardy all around the world, and it's difficult to get his voice heard in the face of huge companies with a lot of money to buy access. But in Canada, the law requires ISPs be treated as utilities. So they can only go so far in protecting under those regulations.

Why is my old iPad dropping off the internet while streaming?

Episode 1447

Jack from Reseda, CA
Apple iPad

Jack is having issues with his iPad internet connection dropping out with streaming video. Leo says that his tablet may be older than his phone, so his phone is just getting a better, faster stream. Although it's working perfectly well for everything else, it may be time to get a new iPad for streaming. One thing he can try before he gets a new one is to reset the iPad. He should erase everything and reset it. Then update the OS. Then install Netflix and see how it goes.

Why is my internet dropping out?

Episode 1447

Rene from Los Angeles, CA
Ethernet cable

Rene's internet access disconnects several times a day. Leo says he has the same problem and he knows it's the ISP. It could also be his mesh router, however. But the only way to check that is to use another router to eliminate it from the mix. Could it be a DDOS attack? Leo doesn't think so unless he knows of someone who is targeting him to keep him off the net. That's unlikely, though. It's probably just his ISP having issues.

How can I get more consistent internet access?

Episode 1379

Ed from North Carolina
Internet connectivity

Ed would like to set up a delivery business where he can take orders online, but the ISPs where he lives are rather slow and unreliable. Leo advises looking into a business class account which offers a guarantee of good service. Leo also says he can get computers as his receivers and get a router that supports cellular bandwidth. That way he'll have a more reliable service with a cellular system.

Is Google's VPN secure?

Episode 1358

Mark from Grand Rapids, MI
Google Pixel and Pixel XL

Mark finally got a Google Pixel XL, which was on back order. Leo says it's been widely known that they're only available in limited quantities right now. It's likely that the demand exceeded Google's expectation. Mark says he likes the Wi-Fi assistant because it'll automatically connect via VPN. Does it really work? Leo says yes. Phones can be a bit promiscuous with random hotspots. So Google adds an encrypted connection via VPN to protect users. Leo says he doesn't really like joining Wi-Fi access points automatically, so he's turned it off.

How can I lock down my network to protect my kids?

Episode 1358

Alan from Pennsylvania
OpenDNS

Alan "geeked" himself into a corner trying to protect his family on the internet. Leo says that OpenDNS is the best option because he can block unwanted websites from the DNS level. That prohibits teens from getting around it. He can change the DNS settings to OpenDNS at the router and it has great filters he can use. Then he can password protect the router so they can't bypass it.

What can I do if there's no broadband in my area?

Episode 1358

Eric from Ft. Worth, TX
Fiber Optic Cable

Eric built a house, but there is no internet connection or cable in his community. So the builder is suggesting buying cellular data as a solution. Leo says that sounds like a lawsuit in the making. Leo says that Eric's only real solution other than cellular is satellite, and although it's getting better, it still has severe bandwidth caps. Leo says logging a complaint with the state Public Utilities Commission could help, but it sounds like it's up to Eric to look for wireless solutions.