internet access

How can I get internet access in a remote area?

Episode 1498

Alan from Palm Desert, CA
Verizon MiFi device

Alan's brother lives in a remote region and he wants to know his best option for internet access. Leo says the best way to do it is probably via 4G/LTE. He can get himself a MiFi device and then he can connect up to five devices and he'll have internet access. For remote areas, as long as you have good cell service, that's becoming the best option.

Why should Net Neutrality Rules stay in effect?

Episode 1487

Dave from Livingston, MT
https://commons.wikimedia.org/wiki/File:Ajit_V._Pai_official_photo.jpg

Dave is worried that Net Neutrality gives the government too much control over the internet. Leo says that's not really true. Without Net Neutrality, the large corporations control the internet. Is that better? The essence of Net Neutrality is that all bits are equal. Companies can't charge an extra fee based on what the traffic is. Net Neutrality ensures that the Internet remains free and open. Net Neutrality doesn't regulate the internet, it regulates the companies that provide Internet access.

Why doesn't my landline work?

Episode 1480

Gloria from Valley Village, CA
flickr.com

Gloria is having trouble getting a local radio station over her landline. Leo says that often happens when living near a powerful 50,000 watt radio station. It can not only leach into phone lines, but also teeth fillings. She also has a modem connected via splitter so she can plug in her phone. Leo says to try removing everything and plug the phone directly into the wall. Leo suspects the phone line was accidentally cut, and she should call the phone company.

Why am I getting an insecure website warning?

Episode 1471

Kimberly from Carlsbad, CA
Browser warning

Kimberly is having issues with her U-Verse internet access after wiring her computer directly. She sees things on her browser she doesn't like. Her "IT guy" says it's an IP issue. Leo says someone is overthinking it. It's not an IP issue. IPv6 is invisible, so that shouldn't make a difference. Not all sites are secure, the only ones that are should be the ones she's giving private information to. And a log in form could be secure while a page is not. Yahoo isn't the greatest ISP to rely on, either.

Does net neutrality affect access in Canada?

Episode 1456

Isaac from Ontario, Canada
FCC

Isaac is worried that the new Net Neutrality rules in the US will affect his internet access in Canada. How can he get involved to try and prevent that? Leo says that as the US goes, so goes the world. Net Neutrality is definitely in jeopardy all around the world, and it's difficult to get his voice heard in the face of huge companies with a lot of money to buy access. But in Canada, the law requires ISPs be treated as utilities. So they can only go so far in protecting under those regulations.

Why is my old iPad dropping off the internet while streaming?

Episode 1447

Jack from Reseda, CA
Apple iPad

Jack is having issues with his iPad internet connection dropping out with streaming video. Leo says that his tablet may be older than his phone, so his phone is just getting a better, faster stream. Although it's working perfectly well for everything else, it may be time to get a new iPad for streaming. One thing he can try before he gets a new one is to reset the iPad. He should erase everything and reset it. Then update the OS. Then install Netflix and see how it goes.

Why is my internet dropping out?

Episode 1447

Rene from Los Angeles, CA
Ethernet cable

Rene's internet access disconnects several times a day. Leo says he has the same problem and he knows it's the ISP. It could also be his mesh router, however. But the only way to check that is to use another router to eliminate it from the mix. Could it be a DDOS attack? Leo doesn't think so unless he knows of someone who is targeting him to keep him off the net. That's unlikely, though. It's probably just his ISP having issues.

How can I get more consistent internet access?

Episode 1379

Ed from North Carolina
Internet connectivity

Ed would like to set up a delivery business where he can take orders online, but the ISPs where he lives are rather slow and unreliable. Leo advises looking into a business class account which offers a guarantee of good service. Leo also says he can get computers as his receivers and get a router that supports cellular bandwidth. That way he'll have a more reliable service with a cellular system.