Myrna got a notification that she needed to run special software in order to get back on Facebook. Leo says that chances are good that Myrna downloaded a virus. She has to be careful when responding to popups. They're usually "phishing" scams designed to get her to run a scan or download software. It's a red flag that they're going to break into her system and use it. Since Myrna fell for it, the only safe thing to do is back up her data, format the hard drive, and reinstall Windows from a known, good source.
Carla's Google account has been hacked. She sees things in her Gmail account she doesn't recognize and her YouTube watch list has things on it she never watched. Leo says Google has a security checkup that she can use to see if she's being hacked and she can disconnect any device she doesn't recognize. Carla should also engage 2 Factor Authentication. Obviously, Carla is going to want to change her password as well.
Clinton's Google account was hacked, and the password recovery was changed to another email address. Leo says that's why Google and Leo recommends 2 Factor Authentication so that he would be contacted should a password change happen. He can also use a secondary email. Clinton can contact Google and they can perhaps get his account back by answering questions that only he would know about.
He should keep in mind that if he used this as a recovery email for other sites, they are vulnerable as well. So he'll have to get it back ASAP before more damage is done.
Rick has discovered that people are logging into his Facebook account without his knowledge or consent. Leo says he should change his password immediately and turn on 2-factor authentication. It will prevent another computer from logging into his account, even if they have the password. Facebook also stores a cookie in the browser that will enable him to open Facebook without logging in. So he shouldn't use Facebook on a public computer.
Carlos is getting a popup telling him he's been hacked. He's got OS X Lion on his Mac. Leo says that there's a new thing called "ScareWare" which makes people think they have been hacked or have a virus and it won't let them exit the browser until they call a number. But in reality, it's just a popup that's designed to scare people into calling so that they can convince them to install a remote app that will allow the to do something to "fix" it.
Melinda says that after she turns on her computer and goes into her browser, it takes a really long time to get to Gmail, and it goes to her eBay and other accounts. She wonders if she got hacked. Leo says perhaps. That kind of behavior points to being hacked. Maybe someone has gotten physical access to the computer. Did she make an enemy?
A hacker by the name of "The Dark Overlord" broke into Netflix' servers and released the new season of "Orange is the New Black," after demanding payment not to. According to TDA, he also has shows from ABC, IFC, and other channels. Leo says that is a childish act that probably was perpetrated by an ambitious teenager and Netflix did the right thing by refusing to pay up.
Scott is worried about Vault 7 and the CIA's hacking. He's heard from Edward Snowden's tweets that the CIA has left a huge vulnerability in our mobile devices. Leo says that was the problem with the Feds wanting to crack Apple's iOS since once cracked, it's available to anyone. But the reality is, the hack is 3 years old and Apple has worked to close those vulnerabilities. So it's likely that unless Scott's phone hasn't been updated for three years, he's safe.
Steven manages a band for a living, and he got snookered into adding someone to be an Admin on their Facebook band page. Now the real admins have been removed from the group and they lost ownership to the page. Leo says that all you can do is contact Facebook and ask them to restore ownership to the page. It's important to remember that hackers will use urgency to trick you. So when you get unexpected messages, take a deep breath and confirm the source. You should also check and deauthorize any apps associated with the page.