Shane has an Nvidia Shield gaming device and every time he tries to buy something from the Google Play Store, he gets an error. Leo recommends clearing the cache, restarting and then resetting his Play account. The problem is that the Nvidia Shield has Android 7 and it doesn't give him access to his Google Play settings. That may leave Shane with only one option — to reset the Shield itself.
Jim bought a pair of Samsung Galaxy S8 and the guy at the store said he doesn't need an antivirus app to protect it. Is that true? Leo says it is. Mobile phones don't really need that extra precaution, as long as he only gets his apps from Google Play Store. He should be careful what apps he gets, though, even then. Sometimes a junky app does get through. The benefit through Google Play is that if one gets through, they will remotely kill it.
Mark has taken Leo's advice and bought a Chromebook. Leo says that's a wise move. They're much more secure, just as fast, and easier to use. The Chromebook will soon be able to use all the apps in the Android Google Play store, too. That'll allow it to run millions of apps. Most people really don't need Windows. It's too complicated.
David updated his mobile phone and he's lost a lot of apps. Leo says that if he opens the Google Play store, there's a menu item for "My Apps." It'll show what's on his phone and what isn't. If he presses and holds the first app he wants, he can then select all the apps he wants and it'll reinstall them.
Bob bought the Amazon Fire TV and it works great. But he can't figure out how to get Google Play on it. Leo says that Amazon created it to use their store, and so to have Google Play on it would be competing, and Amazon doesn't want to pay for Google's services.
When getting a new phone, it can be a hassle to reinstall all of the apps you were previously using on your old phone. There's a few ways to make this process much quicker and easier, though. First, with Android 5.0, you can transfer your data over Bluetooth and NFC. It's called "Tap & Go," and you can transfer content by simply tapping the old phone to the new one after selecting "Tap & Go."
It used to just be the day after Thanksgiving, but now Black Friday has expanded. It's not only happening *on* Thanksgiving, but Amazon is having Black Friday sales all week! Leo says that while people are fighting over the marked down deals, a good price on a TV often isn't a great deal. They're usually limited in quantity and often not the best models.
Music Deals, an App for Windows 8, is giving away 50 really good albums for free, with box sets for just $2. You download the 320kbps songs through the app and then you can use them anywhere.
Wayne doesn't like that iTunes Match only allows 25,000 songs. He has most of his music on external hard drives but one of them died. So he's had to replace songs that iTunes Match didn't allow him to redownload. What alternatives does he have?
Pat has a Samsung Galaxy S5, and when he's streaming through Google Play, he gets random pauses. Leo says if it's streaming, that's bandwidth buffering. If it's local, there could be stuff in the background that's using the processor. Leo suggests turning the phone off and on, and maybe even doing a factory reset. But then he'll have to redownload all of his apps.. Google will remember his account information though.
Sondra needs two tablets. One for browsing and email for her husband, and one for more advanced options. Leo says that you have the choice of Windows, Android, and Apple's iOS. Leo says all three work just fine, but very careful about "deals" for under $100. That's a false economy because they're woefully underpowered. You're going to want to spend at least $250-300. Leo says that a detachable bluetooth keyboard will add another $100 to the price as well. So if you need that, you're looking at $400. Android is going to be the best option for that budget. The Google Nexus 10 16GB is $400.