Google Drive

Why am I running out of storage?

Holly from California

Episode 1456

Holly is having issues saving files onto her hard drive and she's concerned that she may be running out of storage. Leo says that it's probably not the hard drive that's causing that, it's probably your cloud storage on Google Drive. You have a limited amount of storage online and if you're exceeding that, then you're going to have those problems. Leo suspects there's an app that is syncing with Google Drive. There's probably a folder on your hard drive that shows that. So look on your Google Drive and see what's there. Chances are, that's what's happening.

How can I log into my Chromebook?

Nikki from Burbank, CA

Episode 1455

Nikki bought a Chromebook and she finds it wonderful with no worries about security issues. However, the main account to open it crashes a lot and boots her back out. What can she do? Leo says you can power wash the Chromebook to get it back to factory default settings. And you can do it before logging in. Here's how - https://support.google.com/chromebook/answer/183084?hl=en

How can I back up sensitive information to the cloud?

Episode 1444

Christian from San Diego, CA
Microsoft SharePoint

Christian is installing new computers at his accounting company. He's going to be transferring the data from one computer to another and wants to know if Google Drive will work. Leo says absolutely not. There are serious privacy issues handling a client's financial information and personal details. Carbonite is a better option that is encrypted. He'll want to be sure that the data is not only encrypted at the destination but also in transit and that the keys are well controlled, ideally only by him.

How can I back up my photos and keep the EXIF data?

Episode 1361

Robert from Orange County, CA
Google Photos

When Robert backs up his photos to Google Drive, it seems to strip out the GPS location EXIF data. Leo says that Google Drive won't show the EXIF data, but it is still there. He just searched his own photos and discovered it. It's probably a display settings issue. He also sees the EXIF data available in Google Photos. Google probably wants him to upload to Google Photos instead of Drive.

How can I restore my WhatsApp chats to the iPhone?

Episode 1359

Gordon from Los Angeles, CA
WhatsApp for iOS

Gordon has made the switch to the iPhone and wants to know how to get his old WhatsApp messages back on his iPhone. Leo says that it was smart that Gordon backed it up to Google Drive, but WhatsApp says it depends on the phone being used. Since you recover chats from iCloud, Leo has a hunch it's not cross platform. Apple is very strict on how users can access data within the iPhone platform, but it's usually app centric.

Since Gordon backed them up, he can at least access them from Google Drive.

What's the best way to share photos on Google?

Episode 1348

John from Los Angeles, CA
Google Photos

John has all his family on Google Fi and he has created a special email address for everyone to use to send images. Leo says he can do that, but Google Photos has a shared album feature, and that would be far easier. So how does he download the images to his desktop? Leo says he could use Google Drive, which has a setting to backup photos automatically. He can then sync it back to his computer with the Google Drive app. It's for Windows and Mac, but they are working on a Linux version as well. But he should look around, because there's probably one on sourceforge or something.

How can I set Google Drive to backup automatically?

Rick from Torrance, CA

Episode 1339

Rick backs up his computer to Google Drive. How can he make it automatically backup? Leo says Google Drive, DropBox, etc. have a sync folder. He can just put the files he wants backed up in that sync folder and it will backup automatically. He'll have to download the Google Drive app to do it.

What about the Google Pixel? Leo says he loves it. It has a great camera, is snappy, and has a gorgeous screen.

How can I securely transfer large data files?

Rich from Tuscon, AZ

Episode 1312

Rich wants to know how to transfer large files like audio books. Leo says that audio books aren't that big. But Rich still wants to know how he can he securely transfer them to his publisher without them being corrupted or pirated. Leo says that's a common issue. He shouldn't attach it in an email. Rich should send a link to the file that's located on a drive like Google Drive, ShareFile, or DropBox.

How can I clear out space in my Google Drive?

Matt from Irvine, CA

Episode 1307

Matt wants to know how to get rid of his photos on Google Drive. He uses Google Photos, but there are photos on his Google Drive that's causing it to go up against his limit. He doesn't know how to find them so he can delete them.

ScooterX in the chatroom says that using drive.google.com/drive/quota will give him a list of what each item in his Google Drive is counting against his quota. He can also click in the settings and it will allow him to compress his data and recover some storage space.

How can I scan something with my Chromebook?

Wade from Minneapolis, MN

Episode 1275

Wade has a Chromebook and wants to know how he can scan with it. Leo says that the Epson All-In-One will scan to Google Drive. He can set up his Chromebook with Google CloudPrint and Google Drive, and then he can scan directly to it. Leo says that a Chromebook really is the answer for most people because they can store everything in the cloud and it's just simpler, more secure, and there really isn't anything you can't do with it.

(Disclaimer: Epson is a sponsor)