Karen wants to know what free email service she should use. She has Yahoo and she keeps getting triplicate newsletters. Leo recommends Google Mail (Gmail). They don't read mail for ads, nor do they charge. Gmail is a much better solution. She could also configure Gmail to get her Yahoo Mail if she chooses.
Ed uses Proton Mail, but also Gmail. Gmail tells him he has a message at Proton Mail, but he wants to get rid of Gmail. Rich says one thing to do is just log out of Gmail and it will leave him alone. Another option is to look at what third party apps have access to his Gmail account at myaccount.google.com/permissions.
Elise uses Apple Mail with her Gmail account and whenever she saves a draft email, it disappears. Rich thinks the culprit may be a corruption in the Apple Mail program itself. He recommends that she look in Gmail in her browser to verify is the draft emails are still there. They probably are. Then she can reset or rebuild Apple Mail. She may need to delete her email account from the app and then add it again.
Richard has been having problems emailing a friend because his emails go into her spam folder. Rich says that she may have accidentally marked one of his emails as spam by mistake and Yahoo is now looking at all of his emaiil as spam. He should go into her spam folder and click on the message to report as "not spam". She can also mark his email as a safe sender, and create a filter that will reroute the email back into her inbox.
After having his computer replaced, Lloyd opened his Outlook, and now his email disappears or deletes when he tries to read them. What is going on? Leo suspects that the technician did a lousy job moving over his data and apps. Leo recommends to log into Gmail online and verify that your email is actually there. It's probably still there. Then, what Leo would do is reconfigure Outlook under account settings. Delete Gmail and then reconfigure it. You can google how to setup Outlook with Gmail. It's easy to redo it. There's also a repair Outlook option under Programs and Features.
Micah uses Thunderbird with Pop 3 protocol. Leo says that most email servers have moved to IMAP now, keeping your email on their servers. Pop allowed you to delete from the server. But more people wanted access to their mail in the cloud than just on their computer, so IMAP was born. If you want to delete your email off the server, you can manually do that. But that's why Leo recommends Proton Mail. It's end to end encryption so no one can read it.
Ed is tired of using Gmail. What are his alternatives? Leo says he'll want an IMAP service, and Leo uses Fast Mail. It's a pay service and it lets him use multiple devices to access the same mail in addition to a web interface. It's encrypted. Another good one is Proton Mail, which offers end-to-end encryption, if privacy is a priority.
Google is revamping GMail and adding new features, including placing the attachment at the top of the email thread, delayed replies (which will enable a user to snooze an email until another time), nudge to reply reminders, and smart replies. Some privacy geeks may be concerned that a machine is reading their Gmail and suggesting replies, but Rich says it's very convenient in the mobile app. Other features include Confidential mode, where the message will self destruct after being read. A new task app in Gmail. And the ability to read emails, tasks, calendar, and notes in one screen.
Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if he goes into his settings, he can have them deleted/expunged from the server. That's in the client settings on his phone, but it's not on by default. So if he deletes them from his computer, which is easier, it should delete them from Gmail.