Gmail

What's the advantage of using a paid email service instead of Gmail?

Email

Episode 1557

Manny from Vero Beach, FL

Manny wants to know if there's an advantage to having a paid email service vs. a free service like Gmail. Leo says that if he's not paying for it, they're making money off him somehow. That's what pays the bills. He can pay for Google's business email service, called GSuite. That would give him support. Free email is paid for by ads put on the page, and it mines data from email electronically, to focus those ads to what he spends the most time on.

Why can't I access my gmail account?

Gmail

Episode 1549

Mike from Glendale, CA

Mike is having issues with Gmail, it says he doesn't have an account, but he does. Leo says that one thing to try is logging into his account with a different computer, or log into a different Google service, like Google Dashboard. If that works, then his account is active and alive. He can also have a friend send him an email, and if it bounces back to them, then his account has somehow been deactivated.

Why are my email drafts disappearing?

Email

Episode 1525

Elise from Los Osos, CA

Elise uses Apple Mail with her Gmail account and whenever she saves a draft email, it disappears. Rich thinks the culprit may be a corruption in the Apple Mail program itself. He recommends that she look in Gmail in her browser to verify is the draft emails are still there. They probably are. Then she can reset or rebuild Apple Mail. She may need to delete her email account from the app and then add it again.

Why is my email going into my friend's spam filter?

Email

Episode 1524

Richard from Los Angeles, CA

Richard has been having problems emailing a friend because his emails go into her spam folder. Rich says that she may have accidentally marked one of his emails as spam by mistake and Yahoo is now looking at all of his emaiil as spam. He should go into her spam folder and click on the message to report as "not spam". She can also mark his email as a safe sender, and create a filter that will reroute the email back into her inbox.

Why can't I read my Gmail in Outlook?

Episode 1519

Lloyd from Billings, MT

After having his computer replaced, Lloyd opened his Outlook, and now his email disappears or deletes when he tries to read them. What is going on? Leo suspects that the technician did a lousy job moving over his data and apps. Leo recommends to log into Gmail online and verify that your email is actually there. It's probably still there. Then, what Leo would do is reconfigure Outlook under account settings. Delete Gmail and then reconfigure it. You can google how to setup Outlook with Gmail. It's easy to redo it. There's also a repair Outlook option under Programs and Features.

Why doesn't IMAP delete mail off your server?

Episode 1518

Micah from Maine

Micah uses Thunderbird with Pop 3 protocol. Leo says that most email servers have moved to IMAP now, keeping your email on their servers. Pop allowed you to delete from the server. But more people wanted access to their mail in the cloud than just on their computer, so IMAP was born. If you want to delete your email off the server, you can manually do that. But that's why Leo recommends Proton Mail. It's end to end encryption so no one can read it.

Why doesn't my Gmail work?

Gmail logo

Episode 1493

Jerald from San Diego, CA

Jerald is having issues with Gmail. It comes up, but when he tries to open an email, it goes blank. It works when he logs on somewhere else, though. Leo says that Gmail is a web application that runs Javascript. So it may be that his browser is blocking that. Ad blocking software may also be doing it. He should try disabling his ad blocker and see if that works. Click the on/off switch at the top of the page and see if it loads up.