Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if you go into your settings, you can have it deleted/expunged on the server. But that's in the client settings, on your phone. But it's not on by default. So if you delete them from your computer, which is easier, it should delete them from your Gmail. As for your phone, you don't really have a copy of the email on your phone. it's just a Window to the cached copy on the internet. So if you refresh the phone, the email should disappear.
Neil wants to be able to merge all his email accounts to one domain that he owns himself. That way he can control his email account without relying on a third party. Leo says that's a good idea. And he can do that without having to run an email server. He can use Gmail to go out and get all his email and aggregate it into a central point. He can also attach the domain name to it, while able to route all his mail into different folders to keep them all organized.
Terry's computer has gotten old enough that it can't be updated anymore. How can she set up a new computer so that it won't get spam? Leo says that free email is prone to spam, but each has varying degrees of spam filters. Gmail has really good spam filters, for instance. Leo recommends Gmail and she can have it go get her Outlook mail, then filter out the spam. She can also keep the mail on the webmail server, so it never stays on her computer.
Peter was locked out of his Gmail account and it was a chore to get it back. But now he wants to back up his Gmail account so if it happens again, he doesn't lose anything. Leo says that for the Mac, there's a program called Horcrux which continually backs up Gmail. It works in the background and creates a database of email. For Windows, there's Gmail Backup.
Larry is tired of spam and wants to know how to get rid of it in Outlook. Leo says to wash the email through Gmail. He can open an account at Gmail, and then have it pick up his Outlook mail. That way Google will wash the spam out of his email and then he can pick it up through his Outlook client. That's free. There is a paid service called OnlyMyEmail, but Leo says that Gmail does a great job.
Gary's wife is having issues getting push notifications for her email. Leo says she'll need to enable it in her Gmail account. She could also just turn on "fetch," which is a pull-oriented option. Leo says that using pull or fetch as her primary way will save battery life as it will just get the email whenever she opens the app.
The chatroom says that this is now a paid feature of Gmail Pro. Push notifications are no longer free with a basic Gmail account.
Greg wants to know how to redirect his old email to Gmail. Leo says he'll have to talk to the web host and set up an email redirect. They have the domain name information and the MX records to redirect it. It's an easy change and it will instantly stop going to the old server and go to the new server. But all the old email will stay on that server. His web host should be able to help him set it up.
Greg has an old, inactive Google account, but when he tries to recover his password, it won't verify. Leo says it's possible that the account was deleted due to inactivity. The chatroom points to this support article at support.google.com for recovering a lost account. Though Greg's account isn't lost, maybe treating it as a lost account could solve the problem.
Melanie's email account was hacked so she changed her password and set up 2-factor authentication. Now when she logs in, it tells her there's been "too many attempts" and it logs her out. Leo says that there is a Google help chat where she could get it reset. There's also a phone number that she can call. She should check under Google Help.
Donna has been subscribed to MSN's Butterfly service and she's having connection issues. Leo says that Microsoft would like her to move away from MSN and start using Outlook.com as her email. She could also use Gmail and just forward it. Leo also suspects that Microsoft is reselling service through her cable company. She can then use Gmail to go get her MSN mail and then tell everyone she's using Gmail so she can slowly transition to it.