email

Where are the Attachments on my Emails?

Outlook

Episode 1572

Perry from Glendale, California

Perry uses Outlook and he doesn't get attachments. Plus Outlook keeps freezing. Leo says that he can go into the settings and enable "include attachments", but it's turned off by default for security reasons. As for the freezing, Outlook saves data in a PST file and sometimes it gets corrupted. When it does, it can cause Outlook to freeze. Run SCAN PST to fix it. But Leo says that Outlook is a bag of hurt and another email program would be much easier to deal with.

Why can't I Use a Home Email Server to Send Email?

Helm

Episode 1571

Neal from Phoenix, AZ

Neal has a Helm home email server, but he's having issues sending his email. Leo says that ISPs are blocking email that doesn't come from an approved IP address. They will test from big companies, but little companies and personal mail servers don't get enough attention. The idea is to avoid spam. Neal can precondition a mail server by sending as many emails as he can. So create some emails on Gmail or Yahoo, and send a bunch of email to them from the home server. But Neal says his bank won't accept .EMAIL as a domain.

How do I set up my Helm email server?

Helm

Episode 1565

Neil from Phoenix, AZ

Neil bought a Helm email server on Leo's advice. He also bought a domain through Hover to use with it. This is a home email service, and the idea is that you put your email on a server that runs in your own house instead of trusting a service like Google to handle it. Neil is wondering how to back the device up. Leo says one of the things he gets for $99 per year is that Helm backs it up over the internet. What's cool is that the contents of the email on the local server is encrypted with a key that only Neil has access to. Helm even provides a secure USB key to decrypt the backups.

How can I use less space on iCloud?

Apple iCloud

Episode 1564

Tony from Lynnwood, PA

Tony has used up 4.9GB of his iCloud storage and he doesn't know how he's used all that. Leo says it's likely his phone backup. He can go to iCloud.com and login and see what's there. Chances are, if it isn't a phone backup, then it's likely all of his photos, which get automatically uploaded to the cloud. But he's wondering why it saves all his text messages and deleted email. Leo says he can probably change the mail settings to use less space. He should look in his email settings and choose things like "don't save attachments", etc.

What's the advantage of using a paid email service instead of Gmail?

Email

Episode 1557

Manny from Vero Beach, FL

Manny wants to know if there's an advantage to having a paid email service vs. a free service like Gmail. Leo says that if he's not paying for it, they're making money off him somehow. That's what pays the bills. He can pay for Google's business email service, called GSuite. That would give him support. Free email is paid for by ads put on the page, and it mines data from email electronically, to focus those ads to what he spends the most time on.

Where is my email?

Email

Episode 1547

Kathy from Maryland

Kathy is blind and Comcast changed her email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting POP3 access anymore. They allow it, but they prefer she'd use IMAP. So if her friend set it for POP3, have him come back over and change it to IMAP. One way to check is to use her browser. She can also verify if her email is there. If it is, then she'll know it's IMAP. If they aren't, it's POP.