email

Has my email been hacked?

Episode 1413

Joe from Covina, CA
Hacker

Joe gets emails from his brother and vice versa telling them to go to another site. Leo says that's a phishing scam using spam to do it. It's likely that the return address has been spoofed. We've seen this happen often with users of Yahoo mail.

ScooterX in the chatroom says that whoever clicks on the link in the email sends the same email to others in their contact list. So it may be that both have clicked on that link and sent it out.

What's wrong with my email?

Episode 1410

Cheryl from Berlin, WI
Font

Cheryl is having issues typing a comma in her web email. It changes to a symbol for some reason. Leo says it sounds like a typeface or font problem. It's probably damaged and can't find the comma, so it inserts something else. She should try changing the default fonts in her browser settings to another default font. Leo suspects that her ISP is sending a corrupted font. So she'll have to take it up with them.

Why can't I access my email?

Buzz from Huntington Beach, CA

Episode 1399

Buzz is having a problem with 2 factor authentication on Apple's Mail app. He is able to input his password, but it won't take it. Leo says that Apple should create an authenticator program that can be used to verify user identity that can then be texted to him. That way, he's protected. If he's having trouble with it, Apple is really the only one that can solve the issue. It may be that his password has been changed and he forgot.

Why am I getting email bounced back?

Bob from Vista, CA

Episode 1395

Bob keeps getting a bounce back notice when he sends an email to a friend, but the return address is from someone he doesn't know. Leo suspects that the autocomplete feature of Bob's email program is adding the address because it was from a previous email that included it. But the original email address may have added a filter to forward it to a friend and it's bouncing not only from Bob's friend, but also to Bob. In that case, there's nothing Bob can do but ask his friend to fix it.

How can I access my email anywhere?

Episode 1390

Steve from Mission Viejo, CA
Gmail

Steve would like to have access to his email from another device. Leo says he'll want to make sure his email client is set to IMAP, if his provider supports it. Then he can leave the email on the server when he reads it from his device. He should also make sure his port settings are properly configured. Leo also recommends setting up his own Gmail account, and then have it go get his email from Cox. Then he can have it on the Gmail server, which is accessible everywhere. It's also better for spam.

What's a good alternative to Outlook?

Episode 1383

Carlo from Irvine, CA
Gmail

Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.