Manny wants to know if there's an advantage to having a paid email service vs. a free service like Gmail. Leo says that if he's not paying for it, they're making money off him somehow. That's what pays the bills. He can pay for Google's business email service, called GSuite. That would give him support. Free email is paid for by ads put on the page, and it mines data from email electronically, to focus those ads to what he spends the most time on.
Richard wants to know how to send pictures to friends and family. His email won't let him attach them because they are too big. Leo says the best way is to put them up on Google Photos and then send them a link so they can download them.
Terry created an "alias" through Outlook for his email, but now it's not working. Leo says that Microsoft has a discussion about this known issue here. The fix was not to use the auto account setup, but to manually set it up. But that hasn't helped Terry. Leo suspects that since Microsoft killed MSN Mail, that could be the issue.
Terry got a new Mac for an early Christmas present and is waiting awhile to reinstall stuff. Leo says that's a good idea. It's much better to only install new programs as needed. Every program he installs is a potential security risk, so he should install as little as possible.
Kathy is blind and Comcast changed her email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting POP3 access anymore. They allow it, but they prefer she'd use IMAP. So if her friend set it for POP3, have him come back over and change it to IMAP. One way to check is to use her browser. She can also verify if her email is there. If it is, then she'll know it's IMAP. If they aren't, it's POP.
Ron is having issues with Thunderbird after a recent security change that is causing him issues. Leo says that Thunderbird has largely been abandoned by developers, who are simply not keeping it up. He may want to check his IMAP and SMTP addresses to make sure they are configured correctly. He should double check how to properly log into it, and what port he'll need to use. His ISP can help him with that.
Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.
Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.
Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.
Linda thinks her email accounts on Google and Yahoo have been hacked. She tried to log in, and it says "account no longer exists." What can she do? Rich says she may or may not have luck recovering it because Google has billions of accounts, and there's no deal tech support. Here's a good place to start to recover her account: https://support.google.com/accounts/answer/7682439?hl=en.