Carmine wants to buy the Windows Surface Book 2, and wants to know if he can buy after market RAM and install it. Leo says he should be able to. It's a standard laptop. He can go to Crucial.com and enter in the model. It'll tell him if RAM is available and how to install it. Micron.com is also a good idea. He can check out the Windows Surface Reddit too.
Mike upgraded his computer with an SSD hard drive and after two years, he's getting a drive failure error. SuperDuper said that his hard drive was failing, and won't run. But Crucial, the drive manufacturer says that it isn't and could charge him $500 should they look at it and there's nothing wrong. Leo says it could be a false positive on the part of Super Duper. SuperDuper's SMART technology feature is designed to predict when your drive is going to fail. Problem is, it's not all that smart.
Greg is looking to buy a new laptop and wants to know if he can still increase the RAM after he buys it. Can he plug in the RAM he has in his old one to boost the RAM of the new one? Leo says probably not. The form factor needs to be the same, and in most laptops the RAM is soldered in. He may be able to if it's SO DIM compatible, but then there's the speed issue.
Greg should go to Crucial or Kingston and use their RAM Picker to see what he'll need. If it comes up with something similar, then maybe it'll work, but it's not likely.
Anthony wants to increase the RAM in his laptop. Leo says that he can do that with a special SO DIMM RAM, but he'll need to find out if he can. He can go to iFixit and look it up with their online manuals. Once done, he can go to either Kingston.com or Crucial.com and use the RAM picker to find out what RAM he'll need for it.