Perry uses Outlook and he doesn't get attachments. Plus Outlook keeps freezing. Leo says that he can go into the settings and enable "include attachments", but it's turned off by default for security reasons. As for the freezing, Outlook saves data in a PST file and sometimes it gets corrupted. When it does, it can cause Outlook to freeze. Run SCAN PST to fix it. But Leo says that Outlook is a bag of hurt and another email program would be much easier to deal with.
Anthony left his computer for awhile and now he has a message that he's signed in on a temporary profile and it's scanning for files. Leo says that the home profile got "clobbered," but the data is still there.
Jeff has a Samsung Galaxy S4 and he's having issues with his microSD cards, where his images have disappeared. He's looked online and it sounds like it's a widespread issue. He tried to download them from his computer, but it wants to format the card. Leo says that it sounds like the SD card is corrupted. Leo has never had the issue. But with millions of phones made, they're bound to have a certain small percentage of users who have any particular issue.
Kevin has a friend who is having trouble with apps like Adobe Reader crashing intermittently. Leo says that it sounds like bit rot. Some programs like Adobe Reader use the same dynamic link library (DLL) and that if that get corrupted, it make sense that anything else that uses it will crash. So Leo suggests removing Reader and then downloading and installing the latest version. He should also update to the latest version of Internet Explorer.