cellphone carriers

Why can't I port my number to a new cell phone carrier?

Person using smartphone

Episode 1462

Michael from Arkansas

Michael has an old unlocked phone that he's trying to port to a new carrier, but it's not working. The company says it won't port an inactive number. Leo says the law requires porting numbers to his new service, but they could have found a loophole with an inactive phone. Leo also suggests doing a factory reset. That should clear out the carrier data. There's also something called APN settings which need to be cleared out so that the carrier can't reject it.

What phone and carrier should I go with for 4G service?

Episode 1027

Chris from Riverside, CA

Chris wants to go with a new phone and service (he uses Sprint) because he can't get 4G in his area. What Android device should he get?

Leo says if he's bought a lot of apps on iPhone, it may be worth just changing carriers and get the iPhone unlocked. If he can't do that, then both Android and Apple have so many apps now that he can make the switch and still get apps that he likes. Leo hates the iPhone keyboard anyway. He should choose the carrier that's best in his neighborhood.