Carbonite

How can I prevent ransomware infecting my backups?

Greg from Conifer, CO

Episode 1278

Greg wants to know if ransomware will infect and encrypt drives in multiple locations. He uses the Transporter to sync his data. Leo says it won't do that. It can't go over the internet to infect it. But if he's backing up encrypted files, those could get backed up replacing the other files. That's why versioning is so important. Carbonite has a great solution and a white paper on versioning.

(Disclaimer: Carbonite is a sponsor)

What happened to my data backup?

Gil from Los Angeles, CA

Episode 1274

Gil signed up with Carbonite and after his computer crashed he tried to restore his data but they didn't have any data for him since 2013. Leo says that even when using a backup, it's always a good idea to check and see it's working continually. Don't just trust that any software is automatically doing what it's supposed to all the time. This is also a good reason to have a 3-2-1 backup strategy. Three different copies, on two different media formats, with one off site. That way if something goes awry, he'd have a back up of the backup.

(Disclaimer: Carbonite is a sponsor)

How can I protect my business from ransomware?

Omar from Los Angeles, CA

Episode 1270

Omar's business got hit by ransomware the other day. His files were encrypted and the hackers demanded money to unlock it. Omar said they didn't pay it and now the data has been erased and their most recent backup is two weeks old. Leo says that their IT guy is terrible and has made little effort to protect them. They should have had a continuous backup with versioning. He also should train his employees to use proper online behavior so they aren't victims of it.

How can I get Carbonite to work?

Tom from Huntington Beach, CA

Episode 1185

Tom is having issues with backup. He's been using Acronis True Image and over time it starts to create errors. Leo says that imaging is great for creating a moment in time, so if something goes wrong, he could blast that image back on the hard drive and he'll be back up and running in minutes. But if it's versioning, and doing incremental backups, it can get corrupted. So it's a good idea to start fresh from time to time.

How can I save my apps with Carbonite?

Alan from California

Episode 1181

Alan wants to know if he can backup his apps as well as his data with Carbonite. Leo says not really. Generally, the problem with trying to backup apps is the DLLs and other files that he can't fully get all of. It's better to just do an image backup of the entire hard drive. Use Carbonite to save his data, and image the hard drive to preserve the apps and how he has his computer set up.

What can I do if my Carbonite backup is corrupted?

Episode 1141

Kyle from Louisville, KY
Cloud

Kyle uses Carbonite and he has been having corruption issues with his backup. When he tries to restore it, he can't because it's corrupted. Leo says that Carbonite has great support and they use "versioning," with their backups. They often have off site backups that he can't see. Leo recommends calling up Carbonite to ask them if they have his backups in deep storage.

That's a risk with backups of any kind. Hard drives can become corrupt. If he starts with a bad file, then there's really a tough road to hoe to get it back. But if anyone can, Carbonite can.

What's the difference between off site backup and syncing?

Episode 1138

Michelle from Thousand Oaks, Ca
Sync

Michele uses Carbonite and she's concerned about how long the backup lasts. Leo says that if she deletes the original on the local drive, the backup drive will be removed about three months later. But if she's syncing it, it'll delete it immediately. Generally, though, backups don't get deleted right away. That's the whole idea.