Carbonite

How can I backup my Yahoo mail?

Peggy from Van Nuys, CA

Episode 1208

Peggy wants to back up her Yahoo mail using Carbonite. Leo says that Carbonite will back up a basic set of files by default. But it will back up other files if you set it to. but you have to do that within the Carbonite's settings. As for backing up her yahoo mail, that's a bit of a challenge. She saves the attachments, but doesn't know where they are saved in. Leo says it should be in her downloads folder, unless Peggy changed that setting. Go into your browser settings and see where the browser saves downloads to. Once you know that, you can tell Carbonite to save it.

How can I get Carbonite to work?

Tom from Huntington Beach, CA

Episode 1185

Tom is having issues with backup. He's been using Acronis True Image and over time it starts to create errors. Leo says that imaging is great for creating a moment in time, so if something goes wrong, he could blast that image back on the hard drive and he'll be back up and running in minutes. But if it's versioning, and doing incremental backups, it can get corrupted. So it's a good idea to start fresh from time to time.

How can I save my apps with Carbonite?

Alan from California

Episode 1181

Alan wants to know if he can backup his apps as well as his data with Carbonite. Leo says not really. Generally, the problem with trying to backup apps is the DLLs and other files that he can't fully get all of. It's better to just do an image backup of the entire hard drive. Use Carbonite to save his data, and image the hard drive to preserve the apps and how he has his computer set up.

What can I do if my Carbonite backup is corrupted?

Episode 1141

Kyle from Louisville, KY
Cloud

Kyle uses Carbonite and he has been having corruption issues with his backup. When he tries to restore it, he can't because it's corrupted. Leo says that Carbonite has great support and they use "versioning," with their backups. They often have off site backups that he can't see. Leo recommends calling up Carbonite to ask them if they have his backups in deep storage.

That's a risk with backups of any kind. Hard drives can become corrupt. If he starts with a bad file, then there's really a tough road to hoe to get it back. But if anyone can, Carbonite can.

What's the difference between off site backup and syncing?

Episode 1138

Michelle from Thousand Oaks, Ca
Sync

Michele uses Carbonite and she's concerned about how long the backup lasts. Leo says that if she deletes the original on the local drive, the backup drive will be removed about three months later. But if she's syncing it, it'll delete it immediately. Generally, though, backups don't get deleted right away. That's the whole idea.

Can I trust Carbonite?

Greg from Glendora, CA

Episode 1134

Greg has an issue with Carbonite. He wants to transfer his data from one computer to another, and they want to handle it for him. Can he trust them to handle the data? Leo says that Greg can do it himself, but if he's not all that technically apt, then he can absolutely trust Carbonite.

(Disclaimer: Carbonite is a sponsor)

What happened to my backup on Carbonite?

Gary from Camarillo, CA

Episode 1100

Gary backed up some data and the deleted the original. But now Carbonite has deleted them as well. Leo says it's not a smart thing to delete his original because that makes the backup the only copy! He needs to have at least two or three copies of a file for it to be properly backed up. With Carbonite's versioning software, if it sees he's deleted an original, after 30 days it'll just delete it assuming he didn't want it anymore. Always have at least 3 copies, from two formats, one off site. That's the best way to do it.