Carbonite

Are third party download sites safe?

Mike from Fountain, CO

Episode 1325

Mike says that Carbonite has created a new service for an additional $10 for mirror imaging. It's a great value. Leo agrees. Being able to restore from an off site image can be beneficial no matter where he is.

Mike downloaded an app from Downloads.com and now he keeps getting other apps added. Leo says that's why he should never, ever download from a third party site because they always add other stuff. It's how they make money and Leo says it's akin to malware.

(Disclaimer: Carbonite is a sponsor)

Should I use Apple's Time Machine for backup?

Jason from San Clemente, CA

Episode 1311

Jason was at the genius bar at the Apple Store yesterday with his MacBook Pro and he wants to know if Time Machine would be better than Carbonite. Leo says absolutely not. Carbonite is better because it's off site. If his house burns down, Time Machine won't really help him. Carbonite will only work when he's not doing anything. That way it won't take up resources when he needs them to. It's designed to be "nice." The Genius complained that it was using 100% of the processing power, but Leo says that's because the computer wasn't doing anything at the time.

Why does it take so long to backup with Carbonite?

Matt from Pasadena, CA

Episode 1287

Matt has a regular subscription to Carbonite with one computer, and a second account which includes his external drive. It hasn't backed up everything on his 2 TB hard drive after two months. Leo says that's not unusual. Upload speeds are a lot slower than downloads. It can't use the entire speed either, otherwise it would shut down everything else online. It gently backs up, and if he does the math, it would take many months to back up photos. Once it's done with that original backup, then it just backs up the changes. That's why Leo recommends not backing up everything, just data.

How can I prevent ransomware infecting my backups?

Greg from Conifer, CO

Episode 1278

Greg wants to know if ransomware will infect and encrypt drives in multiple locations. He uses the Transporter to sync his data. Leo says it won't do that. It can't go over the internet to infect it. But if he's backing up encrypted files, those could get backed up replacing the other files. That's why versioning is so important. Carbonite has a great solution and a white paper on versioning.

(Disclaimer: Carbonite is a sponsor)

What happened to my data backup?

Gil from Los Angeles, CA

Episode 1274

Gil signed up with Carbonite and after his computer crashed he tried to restore his data but they didn't have any data for him since 2013. Leo says that even when using a backup, it's always a good idea to check and see it's working continually. Don't just trust that any software is automatically doing what it's supposed to all the time. This is also a good reason to have a 3-2-1 backup strategy. Three different copies, on two different media formats, with one off site. That way if something goes awry, he'd have a back up of the backup.

(Disclaimer: Carbonite is a sponsor)

How can I protect my business from ransomware?

Omar from Los Angeles, CA

Episode 1270

Omar's business got hit by ransomware the other day. His files were encrypted and the hackers demanded money to unlock it. Omar said they didn't pay it and now the data has been erased and their most recent backup is two weeks old. Leo says that their IT guy is terrible and has made little effort to protect them. They should have had a continuous backup with versioning. He also should train his employees to use proper online behavior so they aren't victims of it.

How can I get Carbonite to work?

Tom from Huntington Beach, CA

Episode 1185

Tom is having issues with backup. He's been using Acronis True Image and over time it starts to create errors. Leo says that imaging is great for creating a moment in time, so if something goes wrong, he could blast that image back on the hard drive and he'll be back up and running in minutes. But if it's versioning, and doing incremental backups, it can get corrupted. So it's a good idea to start fresh from time to time.