Carbonite

What can I do if my Carbonite backup is corrupted?

Episode 1141

Kyle from Louisville, KY
Cloud

Kyle uses Carbonite and he has been having corruption issues with his backup. When he tries to restore it, he can't because it's corrupted. Leo says that Carbonite has great support and they use "versioning," with their backups. They often have off site backups that he can't see. Leo recommends calling up Carbonite to ask them if they have his backups in deep storage.

That's a risk with backups of any kind. Hard drives can become corrupt. If he starts with a bad file, then there's really a tough road to hoe to get it back. But if anyone can, Carbonite can.

What's the difference between off site backup and syncing?

Episode 1138

Michelle from Thousand Oaks, Ca
Sync

Michele uses Carbonite and she's concerned about how long the backup lasts. Leo says that if she deletes the original on the local drive, the backup drive will be removed about three months later. But if she's syncing it, it'll delete it immediately. Generally, though, backups don't get deleted right away. That's the whole idea.

Can I trust Carbonite?

Greg from Glendora, CA

Episode 1134

Greg has an issue with Carbonite. He wants to transfer his data from one computer to another, and they want to handle it for him. Can he trust them to handle the data? Leo says that Greg can do it himself, but if he's not all that technically apt, then he can absolutely trust Carbonite.

(Disclaimer: Carbonite is a sponsor)

What happened to my backup on Carbonite?

Gary from Camarillo, CA

Episode 1100

Gary backed up some data and the deleted the original. But now Carbonite has deleted them as well. Leo says it's not a smart thing to delete his original because that makes the backup the only copy! He needs to have at least two or three copies of a file for it to be properly backed up. With Carbonite's versioning software, if it sees he's deleted an original, after 30 days it'll just delete it assuming he didn't want it anymore. Always have at least 3 copies, from two formats, one off site. That's the best way to do it.

Why can't I backup more than one video at a time with Carbonite?

Mark from Santa Ana, CA

Episode 1080

Mark is a bit frustrated that he can't automatically backup videos using Carbonite. Leo says that is by design, because videos use up a lot of bandwidth. It would kill his internet access for days, weeks, or even months just to backup videos. It's fine for documents and images, but he really needs to do the math in order to do video and then determine when he wants to do it. Leo says that's why he recommends backing up to a hard drive that he can take off site.

(Disclaimer: Carbonite is a sponsor)

Why is Carbonite killing my laptop battery?

Tommy from Birmingham, AL

Episode 1074

Tom has a Carbonite account and when he runs it, it really drains the battery. Leo says that could be because that initial backup will keep going and not allow the laptop to go to sleep. But once it does, it may not be as drastic. Leo also says that the battery indicator isn't exactly accurate either. It's more a general idea and Leo thinks it gets better over time.

Disclaimer: Carbonite is a sponsor.

How can I encrypt and backup my data?

Episode 1074

Dave from Fountain Valley, CA
Encryption

Dave is looking for a good backup solution for both business and personal. He wants to encrypt the data and back it up. Leo says that if Dave turns on encryption on the drive, that's effective. The OS has encryption: File Vault for the Mac and BitLocker for Windows. He'll have to be sure he backs up the certificate and doesn't lose it. Third party options that work include TrueCrypt.