Anthony wants to know if Carbonite and Time Machine backs up all user data or just his own? Leo says Time Machine will backup all user data, but he has to be logged in to his account to see it. Leo also thinks he can tell Carbonite to backup all seeable folders in the backup settings. So if he has admin privileges, he can do it. He'll want to go into his user folders to do it.
Chris uses Carbonite and wants to know if there's a better email program than Outlook. He also wants to know if that would make it better for backing up. Leo says that Outlook puts everything in one giant .pst file, but Mozilla Thunderbird breaks it out into individual files. Carbonite or any backup company just will backup whatever files he has, it won't care what program he's using. It's up to him to have it backup the right files. So as long as he backs up his Thunderbird Profile, he should be OK.
Ben has been following Leo's advice of 3-2-1 backup: Three backups, two different forms of media, and one off site. He uses IBM's Tivoli and backs up to an external hard drive, which he keeps in his car. He's been looking at Carbonite and CrashPlan's Code 42 as alternatives. Leo says it's interesting that Crashplan will let him send a hard drive to them and it's nice that it's free to use as well. Leo says that a lot of options are out there with similar services, including RSync and JungleDisk.
Dwayne has 20,000 songs on iTunes and spent hundreds of hours collecting songs. But he isn't sure Carbonite is the best place to store his music. Leo says it isn't. It would take too long to upload: 100GB would take about 3 months. So Leo recommends Google Music. It's free and he'll be able to keep 25,000 there.
Paul's computer is running Carbonite and after a power outage the D drive of his computer can't be recognized and it won't backup. Leo says that Carbonite doesn't backup a second drive by default. So he'll have to go into the settings to enable it. The drive does spin up, but it just can't be recognized. Leo says that software can recover the data, but it could be that the board got fried. Fortunately, Paul had a guy that did just that and they've been able to read some of the data. Drivesavers can recover all the data, but it isn't cheap.
Brian's external hard drive started to make strange noises and he needs to replace it. Leo says that hard drives are commodities and they're really all the same. Seagate is good, as is Western Digital.
Dom has 10 terabytes of movies and TV shows. Could he use Carbonite to back them up? Leo says that Carbonite backs up very slowly. 10TB would take years to upload, and Comcast would likely cut Dom off. It would be expensive to store all that in the cloud. That doesn't mean Dom shouldn't have an off site option. He can use several hard drives, back them up, and swap them out every week. Back up the drive, wrap it in bubble wrap, and then store it somewhere other than his house. Hard drives are really cheap.
Theresa dual boots her iMac with Parallels, and is wondering if she needs to have a backup of each operating system separately. Leo says she does not, if she's running the other operating system in Parallels. If she was using Boot Camp to run each operating system natively on her Mac, then she would need to have separate backups. When she runs Windows in Parallels, it's actually running within OS X. That means, when OS X backs up, so does her installation of Windows.
Richard is concerned that his backup won't be safe from the NSA. Leo says that Carbonite is as good as he can get because it has a "trust no one" encryption. Only he has the key to the encryption, not them. So that makes it a good choice.
However, there is a transfer point between his ISP and Carbonite. So the government can always go there and demand the "SSL" keys. And perfect forward security prevents the US government using older keys that are outdated.
(Disclaimer: Carbonite is a sponsor).
Fred says that when he restores his computer, it takes forever. He's wondering if restoring from an image would be faster. Leo says yes, it will. Imaging options include: