Carbonite

Why is Carbonite killing my laptop battery?

Tommy from Birmingham, AL

Episode 1074

Tom has a Carbonite account and when he runs it, it really drains the battery. Leo says that could be because that initial backup will keep going and not allow the laptop to go to sleep. But once it does, it may not be as drastic. Leo also says that the battery indicator isn't exactly accurate either. It's more a general idea and Leo thinks it gets better over time.

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How can I encrypt and backup my data?

Episode 1074

Dave from Fountain Valley, CA
Encryption

Dave is looking for a good backup solution for both business and personal. He wants to encrypt the data and back it up. Leo says that if Dave turns on encryption on the drive, that's effective. The OS has encryption: File Vault for the Mac and BitLocker for Windows. He'll have to be sure he backs up the certificate and doesn't lose it. Third party options that work include TrueCrypt.

Does Time Machine and Carbonite back up all users or just mine?

Anthony from Newbury, CT

Episode 1058

Anthony wants to know if Carbonite and Time Machine backs up all user data or just his own? Leo says Time Machine will backup all user data, but he has to be logged in to his account to see it. Leo also thinks he can tell Carbonite to backup all seeable folders in the backup settings. So if he has admin privileges, he can do it. He'll want to go into his user folders to do it.

How can I get my email in Mozilla Thunderbird backed up to Carbonite?

David from Los Angeles, CA

Episode 1048

Chris uses Carbonite and wants to know if there's a better email program than Outlook. He also wants to know if that would make it better for backing up. Leo says that Outlook puts everything in one giant .pst file, but Mozilla Thunderbird breaks it out into individual files. Carbonite or any backup company just will backup whatever files he has, it won't care what program he's using. It's up to him to have it backup the right files. So as long as he backs up his Thunderbird Profile, he should be OK.

What's the best off site backup option?

Ben from Memphis, TN

Episode 1044

Ben has been following Leo's advice of 3-2-1 backup: Three backups, two different forms of media, and one off site. He uses IBM's Tivoli and backs up to an external hard drive, which he keeps in his car. He's been looking at Carbonite and CrashPlan's Code 42 as alternatives. Leo says it's interesting that Crashplan will let him send a hard drive to them and it's nice that it's free to use as well. Leo says that a lot of options are out there with similar services, including RSync and JungleDisk.

How can I restore data from a crashed hard drive?

Paul from Columbus, OH

Episode 1027

Paul's computer is running Carbonite and after a power outage the D drive of his computer can't be recognized and it won't backup. Leo says that Carbonite doesn't backup a second drive by default. So he'll have to go into the settings to enable it. The drive does spin up, but it just can't be recognized. Leo says that software can recover the data, but it could be that the board got fried. Fortunately, Paul had a guy that did just that and they've been able to read some of the data. Drivesavers can recover all the data, but it isn't cheap.

What's the best way to back up my movies?

Dominic from Bloomindale, IL

Episode 1018

Dom has 10 terabytes of movies and TV shows. Could he use Carbonite to back them up? Leo says that Carbonite backs up very slowly. 10TB would take years to upload, and Comcast would likely cut Dom off. It would be expensive to store all that in the cloud. That doesn't mean Dom shouldn't have an off site option. He can use several hard drives, back them up, and swap them out every week. Back up the drive, wrap it in bubble wrap, and then store it somewhere other than his house. Hard drives are really cheap.

Do I need a separate backup for both Windows and Mac in Parallels?

Theresa from Long Beach, CA

Episode 1010

Theresa dual boots her iMac with Parallels, and is wondering if she needs to have a backup of each operating system separately. Leo says she does not, if she's running the other operating system in Parallels. If she was using Boot Camp to run each operating system natively on her Mac, then she would need to have separate backups. When she runs Windows in Parallels, it's actually running within OS X. That means, when OS X backs up, so does her installation of Windows.